Taya Scott
Middletown
Summary
Public Policy undergraduate at Penn State Harrisburg with experience in legislative research, policy tracking, stakeholder engagement, and community outreach. Background includes work in state-level policy research, education advocacy, international political environments, and nonprofit housing support. Proven ability to conduct policy analysis, support stakeholder engagement, and work effectively in fast-paced, mission-driven environments.
Overview
7
7
years of professional experience
Work History
Pharmacy Technician
CVS Health
09.2024 - Current
- Medication dispensing, insurance processing, patient records, data entry.
- Assisted pharmacists in preparing and labeling medications for patients.
- Managed inventory levels and organized stock to facilitate efficient operations.
- Provided outstanding customer service by answering inquiries and resolving issues.
Volunteer
Beahive Affordable Housing Outreach
01.2023 - Current
- Community outreach, housing advocacy, nonprofit support.
- Organized community outreach events to raise awareness of affordable housing options.
- Helped with prep, set up, and breakdown of community and public events.
Intern
Greenlee Partners
01.2025 - 02.2025
- Legislative tracking, policy research, Excel-based reporting.
- Drafted clear and concise reports summarizing project milestones for stakeholders.
- Maintained organized records of project documentation for easy access and reference.
Future Leaders Fellow
American Federation for Children
01.2024 - 12.2024
- Grassroots advocacy, education policy engagement, national convenings.
- Conducted research on educational programs and reform strategies nationwide.
- Engaged in community outreach to raise awareness about school choice options.
- Analyzed legislative proposals impacting education funding and student access.
Warehouse Specialist
Chewy
06.2024 - 09.2024
- Inventory handling, logistics support, safety compliance.
Campaign Manager Intern
Sierra Leone
09.2022 - 01.2024
- Campaign coordination, voter outreach, administrative support.
- Developed and executed comprehensive marketing campaigns for community engagement initiatives.
- Collaborated with cross-functional teams to create impactful messaging strategies.
- Coordinated logistics for events to promote programs and services effectively.
- Recruited volunteers and managed their activities throughout the duration of the campaign.
Customer Service Representative
Phillips Managed Support Services
02.2023 - 09.2023
- Client communication, scheduling, administrative support.
- Responded to customer inquiries through phone and email communication.
- Resolved customer complaints by providing effective solutions and support.
- Maintained accurate records of customer interactions in the support system.
- Answered customer inquiries and provided accurate information regarding products and services.
Bar Attendant
Zainabu-Sessay Harrell
10.2022 - 01.2023
- Customer service, cash handling, bar operations.
- Maintained cleanliness and organization of the bar area.
- Assisted in managing inventory of supplies and products.
- Engaged with customers to enhance their experience and satisfaction.
Pharmacy Assistant
Zainabu Sessay-Harrell
10.2022 - 01.2023
- Medication prep, clerical support, patient interaction.
- Assisted pharmacists in preparing and dispensing medications to patients.
- Managed inventory by organizing and restocking pharmaceutical supplies.
- Educated patients on medication usage and potential side effects clearly.
- Handled customer inquiries, providing excellent service and support daily.
- Collaborated with healthcare professionals to ensure accurate patient care plans.
Retail Area Supervisor
Hershey Entertainment & Resorts
05.2022 - 01.2023
- Staff supervision, inventory, guest services, cash handling.
- Oversaw daily operations across multiple retail locations.
- Managed and trained staff to enhance customer service skills.
- Implemented inventory management systems for efficient stock control.
Kitchen Expeditor
Houlihans Bar and Grill
Hershey
12.2021 - 05.2022
- Coordinated kitchen workflow and order accuracy.
- Coordinated food orders between kitchen staff and servers efficiently.
- Ensured timely delivery of dishes to enhance guest satisfaction.
- Managed inventory levels of food supplies and communicated needs to management.
Wedding Server
Karens Catering
08.2020 - 11.2021
- Event service, guest relations, food safety.
- Set up tables and chairs for wedding receptions.
- Assisted in the coordination of event timelines.
- Communicated effectively with kitchen staff for meal service.
- Ensured guest satisfaction during dining experiences.
Summer Camp Counselor
Golden Slipper Camp
07.2021 - 08.2021
- Supervised youth, ensured safety, led activities.
- Planned and organized recreational games and educational activities for children.
- Facilitated conflict resolution among campers, fostering a positive environment.
- Resolved conflicts between campers using effective communication strategies.
- Collaborated with other counselors to create fun learning experiences for campers.
Sales Associate
Hershey Entertainment & Resorts
04.2019 - 08.2020
- Retail sales, merchandising, customer service.
- Assisted guests with product selection and provided exceptional customer service.
- Maintained cleanliness and organization of merchandise displays throughout the store.
- Informed guests about seasonal promotions and special events.
Aquaponics Intern
Commonwealth Charter Academy
08.2019 - 12.2019
- Hands-on aquaponics, hydroponics, aeroponics systems.
- Assisted in organizing educational materials for students and staff.
- Completed day-to-day duties accurately and efficiently.
- Maintained equipment and tools for optimal performance and safety.
- Executed planting, harvesting, and processing tasks as required by the team.
Education
Bachelor of Science - Public Policy
Penn State Harrisburg
Middletown, PA05.2026
High School Diploma -
Commonwealth Charter Academy
Harrisburg, PA06-2022
Skills
- Policy Research
- Legislative Tracking
- Advocacy & Lobbying
- Community Outreach
- Microsoft Excel & Office
- Healthcare Operations
- Leadership
- Data entry
- Inventory management
- Event coordination
- Confidentiality and HIPAA
- Effective communication
References
References available upon request.
Timeline
Intern
Greenlee Partners
01.2025 - 02.2025
Pharmacy Technician
CVS Health
09.2024 - Current
Warehouse Specialist
Chewy
06.2024 - 09.2024
Future Leaders Fellow
American Federation for Children
01.2024 - 12.2024
Customer Service Representative
Phillips Managed Support Services
02.2023 - 09.2023
Volunteer
Beahive Affordable Housing Outreach
01.2023 - Current
Bar Attendant
Zainabu-Sessay Harrell
10.2022 - 01.2023
Pharmacy Assistant
Zainabu Sessay-Harrell
10.2022 - 01.2023
Campaign Manager Intern
Sierra Leone
09.2022 - 01.2024
Retail Area Supervisor
Hershey Entertainment & Resorts
05.2022 - 01.2023
Kitchen Expeditor
Houlihans Bar and Grill
12.2021 - 05.2022
Summer Camp Counselor
Golden Slipper Camp
07.2021 - 08.2021
Wedding Server
Karens Catering
08.2020 - 11.2021
Aquaponics Intern
Commonwealth Charter Academy
08.2019 - 12.2019
Sales Associate
Hershey Entertainment & Resorts
04.2019 - 08.2020
Bachelor of Science - Public Policy
Penn State Harrisburg
High School Diploma -
Commonwealth Charter Academy