Taylor Ambrosino Quillen
Albrightsville
Summary
Results-driven operations supervisor with expertise in performance monitoring and inventory coordination. Proven ability to enhance team productivity and ensure safety compliance.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Operations Supervisor
Party Carts
Franklin Square, NY
06.2020 - 01.2023
- Oversaw daily operations, ensuring compliance with safety standards and company policies.
- Managed inventory control processes, optimizing stock levels and reducing waste.
- Trained and mentored team members, enhancing workflow efficiency and skills development.
- Coordinated logistics for event setups, ensuring timely delivery and setup of party carts.
- Developed schedules for staff assignments, optimizing resource allocation during peak periods.
- Executed tactical operations with accuracy and control.
- Directed all phases of on-site construction operations.
- Understood cross-functional business operations.
- Supervised shipping and handling operations.
- Coordinated inventory management, ensuring adequate supplies for smooth operations.
- Checked and replenished inventory to maintain optimal operations.
Outreach Representative
Healthplex
Uniondale, NY
06.2017 - 01.2018
- Developed outreach strategies to improve community engagement and health education initiatives.
- Coordinated health screenings and wellness events to enhance service accessibility for underserved populations.
- Coordinated schedules for multiple departments, ensuring smooth business operations.
- Streamlined office operations for improved efficiency and cost savings.
- Implemented process improvements, streamlining operations for increased productivity.
- Provided exceptional customer service through effective phone and email communication.
- Implemented a digital filing system that improved document retrieval efficiency by 30%.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
Manager
Square Vape
Franklin Square, NY
03.2014 - 01.2018
- Oversaw daily operations to optimize workflow and enhance customer service experience.
- Analyzed sales data to identify trends and adjust inventory management strategies effectively.
- Coordinated marketing initiatives to increase brand visibility and drive customer engagement.
- Supervised staff scheduling to ensure adequate coverage during peak business hours.
- Managed and motivated employees to be productive and engaged in work.
- Developed and implemented strategic sales plans to drive revenue growth.
- Trained and mentored sales team members to enhance performance and product knowledge.
- Built strong relationships with key clients to foster loyalty and repeat business.
- Increased sales revenue by developing and implementing effective sales strategies.
- Assisted customers with product selection, enhancing overall shopping experience.
- Maintained knowledge of store promotions and inventory to provide informed assistance.
- Conducted regular inventory checks to ensure stock availability and minimize discrepancies.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Front Desk Receptionist
American Top Team
Franklin Square, NY
01.2013 - 02.2016
- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
- Coordinated appointment scheduling, optimizing daily workflow for staff and clients.
- Maintained accurate records of visitor logs and inquiries, enhancing communication efficiency.
- Trained new reception staff on procedures and software systems, fostering team development.
- Provided exceptional customer service, addressing client concerns with professionalism and care.
- Assisted in managing inventory of office supplies, ensuring availability for daily operations.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
- Completed data entry and filing to keep records updated for easy retrieval.
- Organized and maintained files and records to ensure up-to-date documentation.
- Greeted visitors warmly, creating positive first impression of organization.
- Streamlined check-in processes, reducing wait times for guests.
- Assisted in coordination of company events, contributing to successful and well-organized functions.
- Increased customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Provided information and assistance to visitors and clients, addressing inquiries and resolving issues promptly.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Education
High School Diploma -
H Frank Carey
Franklin Square, NY06-2014
New York Cosmetology Lisense - Cosmetology
Sewhaka High School
Elmont, NY06-2014
Skills
- Operations management
- Performance monitoring
- Task delegation
- Staff supervision
- Customer relations
- Warehouse operations
- Inventory coordination
- Safety oversight
Certification
Girl Scouts Gold Award
Timeline
Operations Supervisor
Party Carts
06.2020 - 01.2023
Outreach Representative
Healthplex
06.2017 - 01.2018
Manager
Square Vape
03.2014 - 01.2018
Front Desk Receptionist
American Top Team
01.2013 - 02.2016
High School Diploma -
H Frank Carey
New York Cosmetology Lisense - Cosmetology
Sewhaka High School