Taylor Ball
Philadelphia
Overview
4
4
years of professional experience
Work History
Medical Receptionist
Negrey Eye Associates
05.2025 - Current
- Managed check-in and check-out for 50–70 patients per day, verifying insurance details, collecting co-pays, and ensuring accurate EMR documentation to support efficient clinical workflow.
- Scheduled and coordinated over 150 appointments weekly using medical scheduling software, reducing patient wait times and maximizing provider availability.
- Handled 40-50 inbound calls daily on a multi-line phone system, addressing patient inquiries, appointment requests, and insurance questions with professionalism and HIPAA compliance.
Resident Assistant
Saint Joseph’s University
08.2022 - 05.2025
- Cultivated a welcoming community for 40 residents by organizing monthly social events, boosting resident engagement by 30%.
- Enhanced campus safety by enforcing policies that reduced security incidents by 20%, fostering a secure living environment.
- Partnered with 8 fellow RAs and campus departments to enhance student well-being, leading initiatives that effectively de-escalated challenging situations and fostered a safer campus environment.
Library Access Service Assistant
Saint Joseph’s University
10.2021 - 05.2023
- Facilitated borrowing of 500+ books and equipment annually while providing friendly customer service to over 1,000 students and visitors.
- Spearheaded the organization of over 5,000 books, enhancing accessibility and improving patron satisfaction by 30%.
- Resolved 100+ patron inquiries monthly, enhancing library experience and increasing patron satisfaction by 20%.
Education
Bachelor of Science - Health Sciences
Saint Joseph’s University
Philadelphia, PA05-2025
Skills
- Client support
- Organizational Efficiency
- Proficient in Microsoft Office
- Front desk operations
- Office administration
- Records management
ADDITIONAL INFORMATION
ACTIVITIES
- Delta Sigma Theta Sorority Incorporated
- First Vice President
- Developed and executed high impact fundraising events, contributing to raising funds for community development initiatives.
- Coordinated activities and programs for the betterment of the black community.
- Black Student Union
- Student Ambassador
- Assisted in the recruitment of new BSU members, reaching out to prospective students and welcoming them to the community.
Timeline
Medical Receptionist
Negrey Eye Associates
05.2025 - Current
Resident Assistant
Saint Joseph’s University
08.2022 - 05.2025
Library Access Service Assistant
Saint Joseph’s University
10.2021 - 05.2023
Bachelor of Science - Health Sciences
Saint Joseph’s University