Managed check-in and check-out for 50–70 patients per day, verifying insurance details, collecting co-pays, and ensuring accurate EMR documentation to support efficient clinical workflow.
Scheduled and coordinated over 150 appointments weekly using medical scheduling software, reducing patient wait times and maximizing provider availability.
Handled 40-50 inbound calls daily on a multi-line phone system, addressing patient inquiries, appointment requests, and insurance questions with professionalism and HIPAA compliance.
Resident Assistant
Saint Joseph’s University
08.2022 - 05.2025
Cultivated a welcoming community for 40 residents by organizing monthly social events, boosting resident engagement by 30%.
Enhanced campus safety by enforcing policies that reduced security incidents by 20%, fostering a secure living environment.
Partnered with 8 fellow RAs and campus departments to enhance student well-being, leading initiatives that effectively de-escalated challenging situations and fostered a safer campus environment.
Library Access Service Assistant
Saint Joseph’s University
10.2021 - 05.2023
Facilitated borrowing of 500+ books and equipment annually while providing friendly customer service to over 1,000 students and visitors.
Spearheaded the organization of over 5,000 books, enhancing accessibility and improving patron satisfaction by 30%.
Resolved 100+ patron inquiries monthly, enhancing library experience and increasing patron satisfaction by 20%.
Education
Bachelor of Science - Health Sciences
Saint Joseph’s University
Philadelphia, PA
05-2025
Skills
Client support
Organizational Efficiency
Proficient in Microsoft Office
Front desk operations
Office administration
Records management
ADDITIONAL INFORMATION
ACTIVITIES
Delta Sigma Theta Sorority Incorporated
First Vice President
Developed and executed high impact fundraising events, contributing to raising funds for community development initiatives.
Coordinated activities and programs for the betterment of the black community.
Black Student Union
Student Ambassador
Assisted in the recruitment of new BSU members, reaching out to prospective students and welcoming them to the community.