Summary
Overview
Work History
Education
Skills
Timeline
Generic

TAYLOR BENNS

Philadelphia

Summary

Professional with proven ability to streamline office functions and support executive teams. Proficient in managing schedules, coordinating meetings, and handling correspondence. Dependable team player with focus on achieving results and adapting to changing needs.

Professional with substantial experience in streamlining administrative operations and coordinating team efforts. Skilled in managing schedules, handling communications, and optimizing office workflows. Recognized for strong organizational abilities and adaptability to changing demands. Effective collaborator focused on achieving results and supporting organizational goals.

Overview

12
12
years of professional experience

Work History

Transfer Credit & Placement Office- Associate B

Community College of Philadelphia- CCP
08.2023 - Current
  • Review and process domestic and foreign educational credentials for performing a course-by-course evaluation
  • Review and process and award English and Math placement.
  • Review and process educational credentials for prerequisites and co-requisites to permit course enrollment
  • Review and process credentials for awarding credit based on various aspects of prior learning
  • Provide in-person service to students
  • Provide exceptional customer service in an amiable manner on a daily basis
  • Respond to inquiries via in-person, email, and phone regarding enrollment-related matters
  • Thorough understanding of FERPA regulations related to confidentiality of student records
  • Remain knowledgeable of program and course updates
  • Exercise equity, respect, and sensitivity for serving a diverse academic environment
  • Managed office communications and responded to inquiries to support student services.
  • Organized and maintained accurate records of student registrations and course materials.
  • Collaborated with team members to streamline administrative processes for improved efficiency.
  • Utilized data management systems to update and track student information effectively.
  • Developed training materials for new employees to enhance onboarding experience.
  • Implemented filing system improvements to increase accessibility of documents for staff and students.
  • Maintained accurate filing systems, reducing document retrieval times and enhancing overall organization.
  • Managed communication channels for better collaboration, resulting in a more cohesive team environment.
  • Collaborated inter-departmentally to assist with workflow and gather reports and data.
  • Handled sensitive information with discretion, ensuring confidentiality and maintaining trust within the office.
  • Ensured timely completion of projects by effectively prioritizing tasks and delegating responsibilities when necessary.
  • Processed incoming correspondence promptly while maintaining an organized workspace.
  • Proofread and edited documents for accuracy and grammar.
  • Opened and properly distributed incoming mail to promote quicker response to student inquiries.
  • Drafted common document templates to reduce time spent creating documents from scratch.

Administrative Coordinator- Temp

AppleOne/ UPENN School of Engineering – Bioengineering
01.2022 - 2022
  • Compose, proofread and distribute accurate correspondence, memorandums, administrative procedures, etc.
  • Provide day-to-day oversight of all student workers and train on front desk tasks
  • Calendar coordination and meeting scheduling of BSE staff as needed
  • File paper student records
  • Update documents, including but not limited to directories, office operations manual, webpages, forms, and templates
  • Prepares and processes materials for and may attend various committee meetings; records minutes from meetings.
  • Provides assistance to assigned staff member(s) by scheduling appointments and maintaining calendar, and by organizing, coordinating and prioritizing activities.
  • Coordinated scheduling for faculty meetings and departmental events, enhancing communication and collaboration.
  • Managed inventory of office supplies, ensuring timely procurement and availability for staff needs.
  • Streamlined document management processes, improving accessibility and organization of critical files.
  • Assisted in preparation of reports and presentations for academic committees, supporting decision-making processes.
  • Facilitated onboarding procedures for new hires, contributing to a smooth transition into the department.
  • Liaised with external vendors to negotiate contracts and service agreements, optimizing resource allocation.
  • Answered phone calls and responded to inquiries from students, vendors and other external contacts.

Administrative Assistant Temp

AppleOne/ UPENN School of Engineering - Office of Academic Programs
10.2021 - 03.2022
  • Triage all reception desk inquiries made in person, phone, or email
  • Provide day-to-day oversight of all student workers and train on front desk tasks
  • Supervise student staff administrative and programmatic related projects
  • Calendar coordination and meeting scheduling of RAS staff
  • File paper student records
  • Schedule meetings for RAS staff
  • Update RAS documents, including but not limited to directories, office operations manual, RAS-owned webpages, forms, and templates

Administrative Coordinator Temp

AppleOne/Germantown Friends School College Counseling Office
01.2019
  • Scheduling appointments counselors, students/parents through Google Calendar
  • Answering and fielding calls, Scanning, filing, faxing, shredding of files
  • Setting up meetings through Skype, FaceTime, or Google Hangouts.
  • Transmission of academic transcripts to universities.
  • Served as SAT Exam proctor for students requiring special accommodations (AP).
  • Credit card reconciliation, processing reimbursement requisitions.

COVID-19 Administrative Team Temp

AppleOne/DHEC South Carolina Dept of Health and Environmental Control
10.2020 - 01.2021
  • Triage paperwork for COVID-19 testing
  • Answer calls and register patients for COVID-19 testing
  • Team lead when hosting special COVID-19 testing events

Administrative Coordinator/Co-Manager of Technology

Temple University (Student Affairs)-Tuttleman Counseling Services
09.2013 - 12.2017
  • Adherence to FERPA and HIPPA regulations ensuring student/patient confidentiality.
  • Answering calls, scheduling and confirming appointments through Titanium User System for clinicians and administrators.
  • Timekeeper for Kronos Systems for biweekly employees.
  • Scanning, archiving, shredding of student/patient files.
  • Record, manage and when necessary, retrieve and store records from established file systems
  • Front end-User Banner system office administrator liaison with IT.
  • Set-up and prepare for Web-Ex interviews, Skype Interviews and video conferencing.
  • Assist counselors with technology issues and work to resolve computer and smart-board problems; assist senior psychiatrist with coding of medical records for patients.
  • Developed training manuals for new staff.
  • Responsible for updating and maintaining office website.
  • Perform general business and banking transactions, i.e., manage cash receipts, prepare purchase orders, account reconciliation, and accounts and receivable.
  • Monitor and oversee budget for counseling center events.
  • Purchasing/Ordering supplies for office via Staples, Office Max, and Amazon
  • Coordinated scheduling and logistics for counseling appointments, enhancing service accessibility.
  • Managed communication between students and counselors, ensuring timely responses and support.
  • Streamlined documentation processes, improving accuracy and efficiency of client records.
  • Developed training materials for new staff, fostering onboarding effectiveness and consistency.
  • Analyzed student feedback to identify areas for service improvement, driving operational enhancements.
  • Maintained confidentiality of sensitive information, adhering to ethical guidelines and policies.
  • Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
  • Maintained a well-organized filing system to ensure easy access to important records and documents.
  • Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
  • Proactively identified opportunities for improving administrative processes, implementing changes that led to increased efficiency and effectiveness.
  • Assisted in the recruitment process by screening resumes, scheduling interviews, and facilitating onboarding activities for new hires.

Education

Master of Science - Legal Studies

Purdue Global University
11-2024

Bachelor of Science - Human Services

Lincoln University
01.2018

Skills

  • Microsoft Office
  • Titanium (scheduling)
  • Banner 9
  • Starfish (scheduling)
  • Kronos (timekeeping)
  • Team collaboration
  • Google Calendar
  • Dynamic Forms
  • Attention to detail
  • Data entry
  • Time management
  • File organization

Timeline

Transfer Credit & Placement Office- Associate B

Community College of Philadelphia- CCP
08.2023 - Current

Administrative Coordinator- Temp

AppleOne/ UPENN School of Engineering – Bioengineering
01.2022 - 2022

Administrative Assistant Temp

AppleOne/ UPENN School of Engineering - Office of Academic Programs
10.2021 - 03.2022

COVID-19 Administrative Team Temp

AppleOne/DHEC South Carolina Dept of Health and Environmental Control
10.2020 - 01.2021

Administrative Coordinator Temp

AppleOne/Germantown Friends School College Counseling Office
01.2019

Administrative Coordinator/Co-Manager of Technology

Temple University (Student Affairs)-Tuttleman Counseling Services
09.2013 - 12.2017

Master of Science - Legal Studies

Purdue Global University

Bachelor of Science - Human Services

Lincoln University

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