Taylor Bintliff-Green
Philadelphia
Summary
Detail-oriented professional transitioning into healthcare support, leveraging customer service, technical, and organizational skills to enhance patient data management. Committed to continuous learning and contributing to operational efficiency and accuracy. Proven ability in effective communication and teamwork to achieve organizational goals.
Overview
8
8
years of professional experience
Work History
Member Help Team Remote Representative
IBX Independence BCBS
Philadelphia
08.2025 - Current
- Answered inbound calls promptly and professionally, providing courteous and efficient support to enhance member satisfaction.
- Utilized insurance plan knowledge and medical policies to clearly explain benefits and coverage details, empowering Medicare members with necessary information.
- Assist Medicare members with ordering durable medical equipment and products from participating vendors.
- Apply HIPAA guidelines and managed authorization forms to safeguard member privacy and confidentiality.
- Process medical prior authorizations and precertification requests with accuracy and member information.
- Communicate with providers and facilities to resolve member claims and billing inquiries.
- Conduct medical claims research and performed CPT code lookups to support accurate claim processing.
- Submit appeals and grievances on behalf of members, ensuring proper documentation and compliance.
Virtual Member Experience Advisor
American Heritage
Philadelphia
04.2025 - 05.2025
- Delivered personalized financial guidance by explaining features and benefits of American Heritage products and services to help members achieve financial goals.
- Cross-sold credit union products and third-party services, including insurance, investments, real estate, and financial planning, to enhance member engagement.
- Provided exceptional service by assisting members and maintaining high service standards across all contact points.
- Analyzed member credit reports to identify cost-saving financial solutions and foster long-term relationships.
- Managed the distribution of loan and account applications through DocuSign, mail, and fax to members and prospective members.
- Interviewed loan applicants, processed logs, and prepared loan applications using an automated loan approval system for loan officer review.
- Provided backup support to various Contact Center roles, accessing multiple systems to ensure seamless member service.
- Maintained strict confidentiality of member and employee information by credit union policies.
Remote Customer Service Representative
PNC Bank N.A
Philadelphia
08.2021 - 04.2025
- Take ownership of customer concerns, striving to resolve issues at the first point of contact while adhering to operational policies and minimizing risk.
- Engaged with customers to identify product and service needs, providing guidance and cross-selling opportunities to enhance customer satisfaction.
- Contributed to business goals by implementing process improvements that addressed customer issues and reinforced product knowledge.
- Demonstrated punctuality and preparedness by utilizing software tools like VPN, Workday, Outlook, and banking systems to ensure compliance and security during customer interactions.
- Perform necessary due diligence to ensure the correct and prompt completion of account maintenance tasks.
Esthetician
Hand and Stone
Delran
10.2018 - 03.2020
- Delivered facials using expert knowledge of skincare products, consistently exceeding customer expectations and achieving sales and performance goals.
- Built rapport with clients through effective communication, establishing trust and ensuring a positive spa experience.
- Attended spa conventions and engaged in continuous education, enhancing product knowledge and client service.
- Adhered to state and local licensing laws and regulations, ensuring compliance and safety in skincare procedures.
- Secured personal liability insurance, ensuring protection for clients and business.
Deli Associate
Wawa
Burlington
07.2018 - 09.2018
- Provided exceptional customer service by assisting customers with deli orders and ensuring accurate and timely fulfillment.
- Ensured adherence to food safety and hygiene protocols, maintaining a clean and sanitary deli environment.
- Completed assessment and safety modules to strengthen food handling knowledge and support a culture of excellence.
- Executed end-of-shift operations, including food quality checks and inventory restocking, to maintain a well-organized deli department.
Education
Medical Billing and Coding -
US Career Institute
Electronic Medical Record Certification -
Penn Foster
Skin Care Therapist Certification -
PB Cosmetology
College Prep Diploma -
Florence Township High School
Skills
- Customer support
- Medical billing
- Claims processing
- Written and verbal communication
- Time management
- Google Suite and Microsoft Office Suite
- Microsoft Teams and Zoom
- OneDrive and VPN
- Workday proficiency
- Troubleshooting and problem-solving
- Software adaptability
- Interpersonal skills and conflict resolution
- Customer service expertise
- Medical information optimization
- Tableau and MSP
Websites
Timeline
Member Help Team Remote Representative
IBX Independence BCBS
08.2025 - Current
Virtual Member Experience Advisor
American Heritage
04.2025 - 05.2025
Remote Customer Service Representative
PNC Bank N.A
08.2021 - 04.2025
Esthetician
Hand and Stone
10.2018 - 03.2020
Deli Associate
Wawa
07.2018 - 09.2018
Medical Billing and Coding -
US Career Institute
Electronic Medical Record Certification -
Penn Foster
Skin Care Therapist Certification -
PB Cosmetology
College Prep Diploma -
Florence Township High School