Taylor DiNardo
Pittsburgh
Summary
Dynamic Patient Care Coordinator with a proven track record at Acuity Eye Group, enhancing patient satisfaction through effective appointment scheduling and critical thinking. Skilled in HIPAA compliance and patient relations, I excel in streamlining processes and fostering strong communication between patients and healthcare providers, ensuring optimal care outcomes.
Overview
10
10
years of professional experience
Work History
Patient Care Coordinator
Acuity Eye Group
Pittsburgh, PA
06.2021 - Current
- Coordinated patient appointments to optimize clinic workflow and reduce wait times.
- Managed patient inquiries, ensuring timely resolution and enhancing overall satisfaction.
- Assisted in the implementation of electronic health record systems to improve data accuracy.
- Developed and maintained clear communication channels between patients and medical staff.
- Streamlined patient intake processes, resulting in improved operational efficiency.
- Trained new staff on patient care protocols and office procedures to ensure compliance.
- Collaborated with healthcare providers to coordinate treatment plans for optimal patient outcomes.
- Monitored patient follow-up schedules, ensuring adherence to prescribed care plans.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Delivered excellent patient experiences and direct care.
- Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
- Collaborated with interdisciplinary teams to create seamless transitions between various stages of treatment plans, enhancing continuity of care.
- Fostered strong relationships with referral sources for increased network connections, benefiting both the clinic and its patients through expanded resources.
- Reduced wait times by implementing an effective appointment reminder system for patients, minimizing no-shows and late arrivals.
- Monitored inventory levels of medical supplies and equipment, placing orders when necessary to prevent shortages or delays in patient care provision.
- Implemented a more efficient system for managing medical records, resulting in faster access to crucial information during patient visits.
- Provided compassionate support for families during difficult healthcare decisions, acting as a liaison between them and their loved ones'' medical team.
- Assisted in the development of care plans tailored to individual patient needs, improving overall health outcomes.
- Negotiated with insurance companies to secure coverage for necessary treatments, alleviating financial burdens for patients.
- Coordinated scheduling of appointments to maximize healthcare providers' availability and patient convenience.
- Enhanced patient satisfaction by coordinating timely care and addressing individual needs.
- Managed patient records with strict adherence to confidentiality and accuracy standards.
- Resolved patient concerns and complaints with empathy and professionalism, restoring trust in healthcare services.
- Established partnerships with local healthcare providers, expanding options and resources for patient referrals.
- Improved patient care outcomes with meticulous follow-up on treatment plans and medications.
- Answered incoming calls, scheduled appointments and filed medical records.
- Verified patient insurance eligibility and entered patient information into system.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Provided excellent customer service to patients and medical staff.
- Greeted and assisted patients with check-in procedures.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
Retail Team Member
Panera Bread
01.2016 - 07.2018
- Delivered exceptional customer service, addressing inquiries and resolving issues efficiently.
- Maintained cleanliness and organization of dining and food preparation areas.
- Assisted in inventory management, restocking supplies to ensure product availability.
- Operated point-of-sale systems accurately, processing transactions swiftly.
- Collaborated with team members to enhance workflow and meet customer demands.
- Adapted to fast-paced environment, maintaining high standards of quality during peak hours.
- Implemented best practices for food safety and sanitation protocols consistently.
- Participated in training new staff on operational procedures and service expectations.
- Upheld high standards of cleanliness throughout the entire store, contributing to an inviting atmosphere for both shoppers and employees.
- Demonstrated adaptability by working across various departments as needed, showcasing versatility in retail skills and knowledge.
- Promoted a positive shopping environment by engaging with customers genuinely and creating memorable experiences.
- Reduced employee turnover by fostering a supportive work culture that encouraged teamwork and open communication among staff members.
- Improved store''s overall operational efficiency by taking initiative in identifying areas for improvement and suggesting actionable solutions.
- Collaborated with team members to meet daily sales goals, consistently exceeding targets throughout tenure.
- Assisted in achieving store KPIs through consistent performance in sales metrics and adherence to company standards.
- Streamlined checkout process by efficiently handling cash register operations, minimizing wait times for customers.
- Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Assisted customers with prompt and polite support in-person and via telephone.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Answered incoming calls and emails to provide product information, features and benefits.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Wrapped, boxed and weighed bakery department products.
- Managed efficient cash register operations.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Prioritized helping customers over completing other routine tasks in store.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Performed cash, card, and check transactions to complete customer purchases.
Receptionist
Ken Ganley Toyota
07.2018 - 06.2021
- Facilitated customer inquiries and delivered product information to elevate satisfaction levels.
- Addressed customer complaints with efficiency to enhance satisfaction and foster loyalty.
- Executed accurate processing of sales transactions while ensuring cash register accountability during shifts.
- Facilitated collaboration among team members to enhance service processes and optimize response times.
- Oversaw inventory management to ensure accurate representation of available vehicles to clients.
- Instructed customers on vehicle features and financing options to enhance purchasing knowledge.
- Navigated high-stress situations with composure, ensuring professionalism while resolving disputes and conflicts.
- Cultivated robust customer relationships through proactive follow-ups and tailored service initiatives.
- Addressed customer complaints with empathy, fostering loyalty and encouraging repeat business.
- Resolved escalated calls with efficiency, ensuring satisfactory outcomes for customers and the organization.
- Elevated customer satisfaction by proactively resolving concerns and delivering precise information.
- Drove sales growth through strategic upselling of products and services tailored to individual customer needs.
- Resolved customer inquiries to enhance satisfaction and promote a positive service experience.
- Oversaw meticulous record-keeping of customer interactions and transactions to ensure precise documentation and follow-up.
- Enhanced resolution time through proactive problem-solving strategies for customer complaints.
Education
High School Diploma - Nursing
CCAC
West Mifflin, PASkills
- Critical thinking skills
- HIPAA compliance
- Appointment scheduling
- Organizational skills
- Customer service
- Patient relations
- Attention to detail
- Insurance verification
- Patient care
- Patient care coordination
- Patient confidentiality
- Verbal and written communication
- Scheduling
- Medical terminology
- Patient documentation
- Follow-up care
- Goal setting
- Patient safety
- Documentation
- Relationship building
- Payment collection
- Policy compliance
- Creative problem solving
- Patient assessment
- Patient flow management
- Patient outreach and Follow-up
- Monitoring tools
- Performance improvement
- Medical record requests
- HIPAA protocol adherence
- Healthcare system navigation
- Patient satisfaction
- Calm and effective under pressure
- Punctual and hardworking
- Administrative and office support
- Reliability and dedication
- Registration and scheduling
- Documenting and recording information
- Caring and empathetic
- Insurance verifying
- Patient intake
- Conflict resolution
- Patient confidentiality and data security
- Multi-line telephone systems
- Insurance authorizations
- Schedule coordination
- Communicating to patients and families
- Patient needs assessment and referral
Timeline
Patient Care Coordinator
Acuity Eye Group
06.2021 - Current
Receptionist
Ken Ganley Toyota
07.2018 - 06.2021
Retail Team Member
Panera Bread
01.2016 - 07.2018
High School Diploma - Nursing
CCAC