Taylor Franklin
Johnstown
Summary
Dynamic and detail-oriented professional with proven expertise in scheduling and customer service at Penn State Hershey Medical Center. Skilled in time management and problem-solving, I excelled in reducing scheduling conflicts and enhancing client satisfaction. Committed to maintaining accuracy and confidentiality while delivering exceptional service in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Front Desk Receptionist
Johnstown Cardiovascular Associates
08.2024 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
- Greeted visitors warmly, creating positive first impression of organization.
- Confirmed appointments, communicated with clients, and updated client records.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
Scheduler
Penn State Hershey Medical Center
10.2022 - 11.2024
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
- Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Maximized efficiency in project delivery through strategic prioritization of tasks based on urgency, complexity, and available resources.
- Tailored scheduling approaches to accommodate unexpected changes, minimizing impacts on project timelines and costs.
Medical Receptionist
Family First Health
05.2022 - 10.2022
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
Pawnbroker
National Jewelry and Pawn
10.2021 - 05.2022
- Negotiated fair prices for both buying and selling items while maintaining profitability goals for the business.
- Made loans on secondhand items after closely inspecting item values, collecting payments or tangible property as collateral.
- Complied with local, state and federal laws in reviewing identification, obtaining thumbprints and verifying serial numbers against law enforcement databases.
- Organized store layout to facilitate smooth operations.
Retail Sales Manager
Rite Aid
08.2020 - 10.2021
- Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
- Boosted sales performance by implementing effective visual merchandising and store layouts.
- Trained new sales associates on company policies, selling techniques, and customer service best practices to maximize their potential.
- Maintained company's visual merchandise standards through general housekeeping and planograms.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Worked closely with upper management to develop short-term and long-term goals for the store, aligning objectives with the company''s mission and vision.
Customer Service Representative
SYKES Lakeland
07.2015 - 02.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
Education
Bachelor Of Fine Arts - Interior Architecture
Ohio University
Athens, OHSkills
- Attention to detail
- Time management
- Listening skills
- Data entry
- Telephone etiquette
- Problem-solving skills
Timeline
Front Desk Receptionist
Johnstown Cardiovascular Associates
08.2024 - Current
Scheduler
Penn State Hershey Medical Center
10.2022 - 11.2024
Medical Receptionist
Family First Health
05.2022 - 10.2022
Pawnbroker
National Jewelry and Pawn
10.2021 - 05.2022
Retail Sales Manager
Rite Aid
08.2020 - 10.2021
Customer Service Representative
SYKES Lakeland
07.2015 - 02.2019
Bachelor Of Fine Arts - Interior Architecture
Ohio University
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