TAYLOR HOFNAGLE
Lincoln University
Summary
Dynamic professional exhibiting a strong performance record at Corporation Service Company, excelling in client onboarding, and order fulfillment. Leveraging Salesforce expertise and effective communication skills, I enhanced operational efficiency and implemented strategies that improved customer retention. Committed to delivering results through attention to detail and strong problem-solving abilities.
Overview
15
15
years of professional experience
Work History
Associate Client Onboarding Specialist
Corporation Service Company, CSC
Wilmington
05.2019 - Current
- Transitioned Business Licensing from MAX systems to Order Fulfillment, enhancing operational efficiency.
- Trained new Associate Client Service Coordinators on best practices and compliance standards.
- Maintained accurate client records while processing complex orders to minimize errors.
- Analyzed client feedback to implement improvements in customer retention strategies.
PCA/Autistic Specialist
Unionville-Chadds Ford School District
11.2016 - 05.2019
- Implemented IEP goals and tracked progress for students in Emotional, Learning, and Autistic Support.
- Facilitated behavior management and conflict resolution interventions for peer interactions.
- Maintained comprehensive documentation of student progress while ensuring effective communication with parents and educators.
- Supported students with daily activities and addressed personal care needs.
Extended Day Leader/Lead Counselor
Tatnall School
01.2016 - 09.2017
- Implemented structured academic plans and activities for children ages 3-14
- Organized student classroom assignments and counselor coordination
Family Therapist Intern
New Castle Elementary School
01.2015 - 01.2016
- Developed eight-week curriculums for children to regulate and cope with emotions
- Coordinated parent meetings to discuss student growth and progress
Receptionist/Event Planner/Merchandiser
Salon Secrets Spa
06.2013 - 10.2015
- Sourced new vendors in NYC to stock boutique inventory
- Implemented electronic scheduling systems and trained staff on operations
Cashier/Barista
Giant Food Stores
11.2010 - 06.2013
- Delivered exceptional customer service in fast-paced retail environment
- Operated POS systems and processed sales transactions efficiently
Education
Bachelor of Science - Psychology
Wilmington University
New Castle, DE12.2016
Skills
- Salesforce expertise
- Client onboarding and relations
- Order processing and fulfillment
- Effective communication skills
- Attention to detail
- Problem solving strategies
- Microsoft Office Suite proficiency
- Project management techniques
- Team leadership
Core Competencies
Salesforce, Microsoft Office Suite, Order Fulfillment Systems, MAX, Business License Portfolio, Project Management, Client Relations, Team Leadership, Problem Solving, Administrative Operations, First Aid, CPR, Non-Violent Crisis Intervention, CPI Restraint, Child Advocacy, Conflict Resolution
Timeline
Associate Client Onboarding Specialist
Corporation Service Company, CSC
05.2019 - Current
PCA/Autistic Specialist
Unionville-Chadds Ford School District
11.2016 - 05.2019
Extended Day Leader/Lead Counselor
Tatnall School
01.2016 - 09.2017
Family Therapist Intern
New Castle Elementary School
01.2015 - 01.2016
Receptionist/Event Planner/Merchandiser
Salon Secrets Spa
06.2013 - 10.2015
Cashier/Barista
Giant Food Stores
11.2010 - 06.2013
Bachelor of Science - Psychology
Wilmington University