Summary
Overview
Work History
Education
Skills
Timeline
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Taylor Jefferson

Chambersburg

Summary

Compassionate Direct Support Professional with extensive experience, skilled in client support and medication administration. Proven ability to enhance quality of life through personalized care and effective relationship building. Committed to fostering independence and achieving client goals while maintaining meticulous documentation and collaborating with interdisciplinary teams.

Housekeeping professional with solid track record in ensuring clean and orderly environments. Known for reliability and adaptability in meeting changing needs and priorities. Strong collaboration skills and focus on achieving consistent results. Proficient in using cleaning tools and maintaining high standards of hygiene.

Hospitality professional skilled in creating memorable guest experiences and maintaining high standard of service. Proven ability to manage guest interactions efficiently, ensuring seamless experience. Committed to team collaboration and adapting to dynamic environments, with focus on communication and problem-solving.

Overview

9
9
years of professional experience

Work History

Direct Support Professional

Volunteers Of America
05.2021 - 01.2022
  • Assisted individuals with daily living activities to promote independence and personal growth.
  • Supported clients by implementing individualized care plans tailored to unique needs and preferences.
  • Monitored client progress, documenting observations and reporting changes to ensure effective care delivery.
  • Collaborated with healthcare professionals to coordinate services and enhance overall client support.
  • Participated in training sessions to enhance skills in behavior management and crisis intervention techniques.
  • Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
  • Maintained clean, safe, and well-organized patient environment.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
  • Assisted disabled clients to support independence and well-being.
  • Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
  • Participated in ongoing training opportunities to stay current on best practices in disability support services.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Transported clients to medical and dental appointments to provide support.

Housekeeping Aide

WellSpan Chambersburg Hospital
06.2020 - 12.2020
  • Maintained cleanliness and organization in patient rooms and common areas.
  • Assisted with laundry services, ensuring timely availability of clean linens.
  • Followed safety protocols and infection control procedures to uphold hygiene standards.
  • Utilized cleaning equipment and supplies effectively for various surfaces.
  • Adapted quickly to changing priorities based on facility requirements.
  • Participated in training sessions to enhance cleaning techniques and efficiency.
  • Ordered and stocked supplies to avoid shortages and excess inventory.
  • Prepared rooms with top-notch standards every time.

Direct Support Professional

NHS Human Services/Merakey Human Services
11.2014 - 07.2018
  • Provided personalized care and support to individuals with disabilities, fostering independence and enhancing quality of life.
  • Assisted clients with daily living activities, ensuring comfort and dignity in personal care routines.
  • Monitored client progress and behavior, documenting observations to inform adjustments in care strategies.
  • Trained and mentored new staff on best practices for client engagement and safety protocols.
  • Advocated for clients' rights and preferences, ensuring their voices are heard in care decisions.
  • Maintained detailed documentation of client progress, daily activities, incidents, and relevant observations to ensure continuity of care across team members.
  • Improved client quality of life by providing assistance with daily living activities such as bathing, grooming, dressing, feeding, toileting assistance.
  • Provided reliable transportation for clients to attend medical appointments, social outings, or other community-based events as needed.
  • Managed medications for clients, ensuring proper dosages were taken on schedule and any side effects were promptly reported to healthcare professionals.
  • Promoted healthy lifestyles for clients by assisting with meal planning, grocery shopping, and preparing nutritious meals.
  • Assisted clients in achieving personal goals through tailored support in areas such as mobility training, communication skills development, and community integration activities.

Host

Red Robin
01.2013 - 08.2014
  • Greeted and seated guests promptly, enhancing overall dining experience.
  • Managed waitlists and reservations efficiently to optimize table turnover.
  • Collaborated with kitchen and service staff to ensure timely food delivery.
  • Maintained cleanliness and organization of host area for smooth operations.
  • Assisted in implementing workflow improvements, increasing operational efficiency during peak hours.
  • Resolved guest concerns swiftly, promoting a positive dining atmosphere.
  • Trained new hosts on protocols, improving team performance and guest satisfaction.
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
  • Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
  • Monitored dining area capacity to prevent overcrowding while maximizing available seating during peak hours.

Education

High School Diploma -

The Pennsylvania Cyber Charter School
Midland, PA

Skills

  • Time management
  • First aid and safety
  • Behavior redirection
  • Client support
  • Medication administration
  • Client documentation
  • Housekeeping tasks
  • Relationship building
  • ADL support
  • Goal setting
  • Social skills development
  • Team collaboration
  • Medical records management

Timeline

Direct Support Professional

Volunteers Of America
05.2021 - 01.2022

Housekeeping Aide

WellSpan Chambersburg Hospital
06.2020 - 12.2020

Direct Support Professional

NHS Human Services/Merakey Human Services
11.2014 - 07.2018

Host

Red Robin
01.2013 - 08.2014

High School Diploma -

The Pennsylvania Cyber Charter School

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Taylor Jefferson