Taylor McElhaney
Beaver
Summary
Dynamic professional with a proven track record at REV Federal Credit Union, excelling in client relations and problem-solving. Proven track record of enhancing member satisfaction through tailored solutions and effective communication. Adept at mentoring and training, fostering strong relationships that drive loyalty and trust. Committed to delivering exceptional service and maintaining high-quality standards.
Overview
10
10
years of professional experience
Work History
Senior Member Advisor
REV Federal Credit Union
12.2023 - 10.2024
- Collaborated with team members to share best practices and improve overall service quality
- Handled cash management duties including ordering currency from the Federal Reserve Bank and ensuring proper amounts were available in the ATM machine.
- Enhanced member satisfaction by providing tailored solutions and recommendations.
- Mentored junior advisors.
- Participated in ongoing training programs focused on elevating customer service standards.
- Developed strong relationships with members, increasing trust and loyalty to the organization.
Member Advisor
Navy Federal Credit Union
01.2023 - 11.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
- Resolved customer issues through thorough dispute investigation.
- Educated and engaged customers with new bank products and services.
- Verified customer identification and documentation for compliant transactions.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Maintained up-to-date knowledge of product and service changes.
Lead Server Trainer
Cracker Barrel
11.2014 - 12.2022
- Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Established and maintained positive relationships with trainees to drive successful learning outcomes.
- Instructed servers on proper techniques for taking orders, serving food and providing customer service.
- Established and maintained quality control standards.
- Monitored new server performance and offered continuous support throughout training period.
- Assisted in new server onboarding and orientation to cultivate seamless transitions.
Education
No Degree -
Trident Technical College
Charleston, SCSkills
- Service oriented
- Client relations
- Problem-solving
- Effective communication
- Relationship management
- Adaptability
Timeline
Senior Member Advisor
REV Federal Credit Union
12.2023 - 10.2024
Member Advisor
Navy Federal Credit Union
01.2023 - 11.2023
Lead Server Trainer
Cracker Barrel
11.2014 - 12.2022
No Degree -
Trident Technical College
Similar Profiles
Erica Hope MitchellErica Hope Mitchell
Member Advisor at Rev Federal Credit UnionMember Advisor at Rev Federal Credit Union
Brittany YoungBrittany Young
Senior Member Advisor at REV Federal Credit UnionSenior Member Advisor at REV Federal Credit Union
Heidi SwansonHeidi Swanson
Member Accounting Processor at REV Federal Credit UnionMember Accounting Processor at REV Federal Credit Union
Julia HerstineJulia Herstine
Bartender at Pier 19Bartender at Pier 19