Taylor Nixon
Mechanicsville
Summary
Charming professional with a background meeting monthly leasing targets. A highly visible and driven Leasing Specialist promoting exemplary talents in facility inspection, application processing, and building lasting relationships.
Overview
9
9
years of professional experience
Work History
Leasing Specialist
Drucker & Falk
10.2024 - Current
- Answered phone calls and emails and responded to questions from prospects quickly and effectively.
- Retained high-quality tenants through proactive relationship-building efforts aimed at addressing their needs before problems arose.
- Coordinated move-ins and move-outs, ensuring seamless transitions for both new and departing residents.
Leasing Specialist
Levco Management
11.2023 - 10.2024
- Followed-up with potential accounts and managed daily and weekly marketing and leasing reports.
- Assisted property managers in preparing and analyzing leasing reports for upper management, identifying trends and areas for improvement.
- Organized resident events to foster a sense of community within the property, increasing tenant satisfaction levels.
Outside Sales Manager
West Creek Financial Holdings Inc.
01.2021 - 11.2023
- Finalized sales deals and contracts.
- Managed territory budget to support development of regional and territory leads.
- Followed up with customers about customer service.
- Created efficient routes for outside salesman.
Inside Sales Representative
West Creek Financial Holdings Inc.
01.2020 - 12.2020
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
Collections Specialist
West Creek Financial Holdings Inc.
01.2019 - 12.2019
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Negotiated to collect balance in full.
- Improved customer payment compliance through negotiating mutually agreeable repayment plans.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
Customer Service Representative
West Creek Financial
01.2018 - 12.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Office Manager
Senior's First Choice
07.2016 - 12.2017
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Education
Lee Davis High School
01-2016
Skills
- Leasing contracts
- Property management
- Marketing strategies
- Tenant relations
- Yardi software knowledge
- Conflict resolution
Timeline
Leasing Specialist
Drucker & Falk
10.2024 - Current
Leasing Specialist
Levco Management
11.2023 - 10.2024
Outside Sales Manager
West Creek Financial Holdings Inc.
01.2021 - 11.2023
Inside Sales Representative
West Creek Financial Holdings Inc.
01.2020 - 12.2020
Collections Specialist
West Creek Financial Holdings Inc.
01.2019 - 12.2019
Customer Service Representative
West Creek Financial
01.2018 - 12.2018
Office Manager
Senior's First Choice
07.2016 - 12.2017
Lee Davis High School
Similar Profiles
Tyler Gerard HudsonTyler Gerard Hudson
Maintenance Technician at Drucker & FalkMaintenance Technician at Drucker & Falk
Debra O'ConnorDebra O'Connor
Administrative Assistant at Drucker And FalkAdministrative Assistant at Drucker And Falk
Daniel R. JilesDaniel R. Jiles
Service Manager at Drucker And Falk Multi FamilyService Manager at Drucker And Falk Multi Family