Taylor Pugh
Lock Haven
Summary
Approachable individual with excellent communication, problem-solving, and organizational skills. Passionate about helping others succeed with proven track record in developing successful mentoring relationships. Fosters sense of community to support individuals in times of need.
Overview
4
4
years of professional experience
Work History
Resident Assistant
Commonwealth University
01.2025 - Current
- Attended, participated, and contributed to monthly staff meetings addressing resident needs.
- Served as an approachable resource for residents seeking advice or assistance with personal or academic issues.
- Responded to room transfers, incident reports, and maintenance requests.
- Managed front desk operations during assigned shifts, assisting visitors with inquiries while maintaining accurate records of residence hall activities.
Concessions Worker
Crosscutters
06.2021 - 08.2024
- Consistently provided friendly service to promote better customer engagement.
- Kept area, equipment and surroundings tidy and organized to comply with cleanliness standards.
- Enhanced customer satisfaction by providing efficient and friendly service at concession stands.
- Served drinks and snacks to patrons, maintaining professionalism, and supporting individual needs.
Cook
Hanger Nine
08.2023 - 10.2023
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
Front Desk Agent
Econolodge
05.2022 - 08.2023
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
Barista
Starbucks
05.2021 - 07.2022
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Handled cash transactions accurately, maintaining accountability for daily register balances.
- Prepared and stocked baked goods, sandwiches, wraps and light snacks to compliment beverage choices.
Education
Bachelor's of Social Work - Women, Gender, And Sexuality Studies
Commonwealth University
Lock Haven, PA05.2027
Skills
- Student leadership
- Resident support
- Customer service
- Problem-solving skills
- Administrative skills
Accomplishments
- President of Gender and Sexuality Alliance Club
Timeline
Resident Assistant
Commonwealth University
01.2025 - Current
Cook
Hanger Nine
08.2023 - 10.2023
Front Desk Agent
Econolodge
05.2022 - 08.2023
Concessions Worker
Crosscutters
06.2021 - 08.2024
Barista
Starbucks
05.2021 - 07.2022
Bachelor's of Social Work - Women, Gender, And Sexuality Studies
Commonwealth University
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