Taylor Reaves
West Chester
Summary
Dedicated Shift Leader focused on delivering exceptional customer service and resolving conflicts. Trained staff while maintaining health and safety standards in fast-paced environments. Motivated by a strong work ethic and adaptability, quickly mastered new skills and navigated change.
Overview
2
2
years of professional experience
Work History
Shift Leader
Crumbl
Glen Mills
07.2024 - Current
- Coordinated training for new employees on shift operations, ensuring consistent adherence to operational standards.
- Developed training program for new staff on procedures and customer service standards, enhancing team readiness.
- Engaged with customers to deliver excellent service and swiftly resolve issues, fostering customer satisfaction.
- Resolved customer complaints promptly and professionally.
- Implemented health and safety protocols to maintain a safe environment.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
- Adhered to all health code regulations while preparing food items for customers.
- Assisted in preparing cookie dough and baking products according to recipes.
- Monitored inventory levels.
- Verified that cash drawers contained the correct amounts of money during opening and closing shifts.
Education
High School Diploma -
Academy of Notre Dame De Namur
Villanova, PA06-2026
Skills
- Team leadership
- Employee training
- Customer service
- Conflict resolution
- Time management
- Organization
- Health and safety
- Food preparation
- Cash handling
- Data management
- Attention to detail
- Telephone etiquette
Timeline
Shift Leader
Crumbl
07.2024 - Current
High School Diploma -
Academy of Notre Dame De Namur