Taylor Reeves
Philadelphia
Summary
Goal-driven technical professional with over 6 years of background in customer service. Specialized in 837/EDI data, software troubleshooting, MFA (Multi Factor Authentication) and fraud prevention. Demonstrated success in leading cross-functional teams and streamlining processes for optimal productivity. Versatile with a knack for quickly adapting to new challenges and concepts.
Overview
7
7
years of professional experience
Work History
Senior Technical Analyst
JP Morgan Healthcare Payments
Philadelphia
02.2024 - Current
- Training staff and users to work with internal computer systems and programs.
- Providing advanced technical support and troubleshooting for system issues, including serving routine on-call duties.
- Investigating claim data to research rejection errors (EDI).
Technical Analyst
J.P Morgan Healthcare Payments
Philadelphia
09.2022 - 02.2024
- Assessed software problems and utilized troubleshooting tools to swiftly resolve issues with a focus on multi-factor authentication and fraud prevention.
- Established and enforced IT policies, standards, and procedures to ensure compliance with regulatory requirements.
Customer Service Representative
Instamed, A J.P. Morgan Company
Philadelphia
09.2021 - 09.2022
- Troubleshooting various issues for the end customer such as software portal assistance and payment processing error resolution.
- Filling forms directly for the contracting department that aid customers in making pertinent changes within the organization
Sales Representative
H&M
Newark
08.2020 - 07.2021
- Promoting a variety of deals and offers to meet daily sales objectives for the store's EOD goal
- Experience with Point-of-Sale (POS), took inventory count and conducted sales to contribute to the daily goal
Assistant Manager
Claire's Inc.
Newark
08.2018 - 01.2019
- Responsibilities including opening the store, managing deposits, and overseeing a team of representatives.
- Supervised daily operations including scheduling shifts, assigning duties.
Education
Bachelor of Arts - English B.A, Advertising
University of Delaware
Newark, DE05.2021
Skills
- Technical support
- Team leadership
- MS word, excel, and outlook
- Fraud prevention
- Claims investigation
- Multi-factor authentication
Activities
University of Delaware Alternative Breaks (UDaB), Newark, (2018-2019)
Traveled to Leesburg, Florida for a volunteering opportunity to rebuild the community through landscaping and outdoor labor.
Timeline
Senior Technical Analyst
JP Morgan Healthcare Payments
02.2024 - Current
Technical Analyst
J.P Morgan Healthcare Payments
09.2022 - 02.2024
Customer Service Representative
Instamed, A J.P. Morgan Company
09.2021 - 09.2022
Sales Representative
H&M
08.2020 - 07.2021
Assistant Manager
Claire's Inc.
08.2018 - 01.2019
Bachelor of Arts - English B.A, Advertising
University of Delaware
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