Taylor Stull
Mercersburg,PA
Summary
Proven Billing Specialist with a track record of enhancing revenue potential by identifying and resolving under-billed accounts at Pediatric Movement Center. Expert in billing systems and software, coupled with exceptional customer service skills, led to a significant decrease in billing errors. Demonstrates strong attention to detail and a collaborative approach, ensuring accuracy and efficiency in patient account management.
Overview
9
9
years of professional experience
Work History
Billing Specialist
Pediatric Movement Center
06.2022 - Current
- Researched and resolved billing discrepancies to enable accurate billing.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Worked with multiple departments to check proper billing information.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Maximized revenue potential by identifying and resolving under-billed accounts.
- Proactively addressed potential billing discrepancies by conducting pre-billing audits.
- Reduced billing errors, leading to decrease in customer complaints, by conducting regular audits of billing data.
- Collaborated with customers to resolve disputes.
- Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
- Posted payments, updated account information and spoke with parents to resolve any disputes they were having with balances or incorrect insurance information.
Patient Account/billing
Tristate Community Health Center
07.2018 - 07.2022
- Enhanced teamwork among colleagues by collaborating on challenging cases and sharing innovative strategies.
- Kept up to date on patient accounts, sent letters for past due balances, collected payments in a timely manner
- Posted insurance payments for multiple insurance companies
- Worked denials spreadsheet in a orderly fashion
- Posted end of the month numbers for accounts and insurance companies
Front Desk Receptionist
Tristate Community Health Center
07.2016 - 06.2018
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Initiated system for tracking office supplies, leading to more efficient inventory management.
- Streamlined check-in processes, reducing wait times for guests.
- Maintained strict confidentiality of sensitive information, upholding privacy standards.
- Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
- Collected Type payments, processed transactions and updated relevant records.
- Operated multi-line telephone system to answer and direct high volume of calls.
Education
HS Diploma -
Berkeley Springs High School
Berkeley Springs, WV2013
Skills
- Insurance verification
- Invoice processing
- Customer service
- Data entry proficiency
- HIPAA compliance
- Account reconciliation
- Payment posting
- Customer engagement
- Month-end closing procedures
- Patient account management
- Invoicing proficiency
- Collections
- Attention to detail
- Multitasking and organization
- Verbal and written communication
Timeline
Billing Specialist
Pediatric Movement Center
06.2022 - Current
Patient Account/billing
Tristate Community Health Center
07.2018 - 07.2022
Front Desk Receptionist
Tristate Community Health Center
07.2016 - 06.2018
HS Diploma -
Berkeley Springs High School
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