Taylor Whitley
Pittsburgh
Summary
My name is Taylor Whitley and I am a professional retail consultant equipped for leadership roles. Proven track record in driving sales and enhancing customer experiences. Strong team collaborator with focus on flexibility and delivering consistent results. I am also known for reliability and adaptability in fast-paced environments.
Overview
13
13
years of professional experience
Work History
Lead Retail Sales Consultant
Comcast
06.2022 - Current
- Led team in achieving sales targets through effective training and motivation strategies.
- Developed and implemented customer engagement protocols to enhance every customers' shopping experience.
- Mentored new consultants on best practices in customer service and product knowledge.
- Improved employee morale with regular team building activities, resulting in increased productivity and a great work environment.
- Provided technical support to customers about mobile phones, cable boxes and their internet modems.
Escalation Supervisor (Tier 2 Escalation)
Dick's Sporting Goods
09.2020 - 06.2022
- Being able to provide a quality customer service experience for our athletes in every interaction on the phone with empathy.
- Developed competitive strategies to enhance team performance and engagement.
- Resolved customer inquiries through various communication channels, ensuring timely and effective support.
- Handled high numbers of escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Trained and mentored staff on escalation procedures, fostering a culture of continuous improvement and collaboration.
Customer Service Representative
First National Bank of PA
02.2020 - 09.2020
- Taking high volume of inbound calls relating to customer's accounts, debit and credit inquiries, disputes, loans, and troubleshooting steps for online banking.
- Assisted in processing transactions, maintaining accuracy in financial operations.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Retail Store Sales Manager
Metro By T-Mobile
12.2015 - 03.2020
- Developed and implemented strategies to enhance customer satisfaction and loyalty.
- Led 3 teams of sales associates to achieve monthly sales targets through effective coaching and performance management.
- Managed store inventory to ensure optimal stock levels, accurate records, and minimized shrinkage through loss prevention measures.
- Ensured compliance with company policies and federal/state regulations by maintaining accurate documentation and conducting regular audits of store procedures.
- Performing store bank deposits
- Offered hands-on assistance to customers, assessing needs by asking open-ended questions.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings and sales.
- Performing troubleshooting steps to help customers with their mobile devices.
Shift Lead
GetGo
09.2019 - 02.2020
- Trained and mentored team members, enhancing overall performance and operational efficiency.
- Resolved customer complaints effectively and still maintaining great customer service.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
Customer Service Representative
Family Dollar
08.2014 - 07.2016
- Greeting customers with a smile while assisting customers at checkout.
- Our duties were keeping the store clean, organizing shelves, stocking the shelves, discarding expired food, accurately scanning all items, and money handling procedures.
Crew Trainer
McDonald's
08.2012 - 05.2014
- As a crew trainer, your role was to know everyone's job. You needed to be able to train and teach new or current employees on different tasks at the job especially if any changes arises.
- Implemented best practices for food safety and sanitation compliance across the team.
- Monitored crew performance, providing feedback to enhance skills and improve service outcomes.
- Handled financial transactions accurately, including cash handling, processing payments, and balancing the register daily.
Education
High School Diploma -
Westinghouse High School
06.2014
Skills
- Sales
- Problem Solving Skill
- Customer Relations Management
- Microsoft Office Skill
- Coaching and mentoring
- Store opening and closing
- Cash handling
- Retail operations
- Management
- Technical support
Timeline
Lead Retail Sales Consultant
Comcast
06.2022 - Current
Escalation Supervisor (Tier 2 Escalation)
Dick's Sporting Goods
09.2020 - 06.2022
Customer Service Representative
First National Bank of PA
02.2020 - 09.2020
Shift Lead
GetGo
09.2019 - 02.2020
Retail Store Sales Manager
Metro By T-Mobile
12.2015 - 03.2020
Customer Service Representative
Family Dollar
08.2014 - 07.2016
Crew Trainer
McDonald's
08.2012 - 05.2014
High School Diploma -
Westinghouse High School