Taylor Yunk
Pittsburgh
Summary
Diligent operations associate with a proven track record at Sephora, excelling in both customer service and team building. Recognized for implementing effective training programs and enhancing visual merchandising, driving significant sales growth. Adept in inventory management and fostering a collaborative work environment, ensuring operational excellence and client satisfaction.
Overview
9
9
years of professional experience
Work History
Operations Associate
Sephora
10.2023 - Current
- Oversaw daily operations, ensuring timely completion of tasks and adherence to company policies and procedures.
- Mentored new team members, fostering a positive work environment and promoting professional growth.
- Followed shipping and receiving procedures for goods and materials.
- Assisted in POS when needed, retaining loyalty and credit.
Sales Floor Supervisor
JCPenney
08.2023 - 10.2023
- Resolved escalated customer complaints professionally while maintaining company reputation.
- Supervised daily operations on the sales floor, ensuring timely completion of tasks and meeting operational standards.
- Assisted in visual merchandising to create appealing displays that attracted customers and drove sales.
- Oversaw two specialty departments: Beauty and Fine Jewelry, ensuring metrics were exceeded.
Lead Beauty Advisor
JCPenney
10.2022 - 08.2023
- Oversaw the opening of a brand new beauty space and concept, using time management to delegate and execute operational tasks.
- Developed strong relationships with clients, resulting in repeat business and a loyal customer base.
- Implemented targeted marketing strategies that boosted brand visibility within the local community.
- Participated in training seminars to educate myself and the team on product knowledge, as well as positive diversity and inclusion practices.
- Executed all operational tasks in a timely manner.
Beauty Advisor
Sephora Inside JCPenney
01.2017 - 10.2022
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Processed payments, entering sales in register for prompt customer service.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
- Educated the team on new product launches as the Sephora Collection Ambassador.
- Maintained excellent client loyalty scores, and met credit objectives.
- Provided services in both skincare and makeup after becoming certified to perform Custom Makeovers.
Beauty Advisor
Ulta
11.2016 - 01.2017
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Processed payments, entering sales in register for prompt customer service.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
- Assisted clients in selecting appropriate skincare routines, resulting in improved skin health and overall satisfaction.
- Collaborated with team members to achieve monthly sales targets and ensure smooth store operations.
Fine Jewelry Sales Associate
JCPenney
01.2016 - 01.2017
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Upsold careplans and purchase add-ons to customers to drive sales revenues and achieve sales goals.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Made phone calls to customers to follow up on sales, promote upcoming promotions and ensure loyalty.
Education
Associate of Science - Accounting
Community College of Allegheny County
Pittsburgh, PA05-2018
Skills
- Customer service
- Team building
- Operations oversight
- Inventory management
- Shipping procedures
- Employee training
- Interpersonal and written communication
- Visual merchandising
Accomplishments
- Received the "Value in Action" for Teamwork at Sephora, for collaborating to meet the needs of the business, helping others where needed.
- Received the "Value in Action" for Imagine Fearlessly, Make it Happen, by using focus and discipline to drive results.
- Nominated and selected JCPenney "Warrior of the Month" for the district of 12 stores for taking on extra tasks in the absence of a beauty manager, maintaining sales and loyalty goals with accuracy and efficiency.
- Selected "Loss Kicker Associate of the Year" at JCPenney for following appropriate asset protection guidelines to aide in shrink elimination with a $1700 recovery of merchandise.
Timeline
Operations Associate
Sephora
10.2023 - Current
Sales Floor Supervisor
JCPenney
08.2023 - 10.2023
Lead Beauty Advisor
JCPenney
10.2022 - 08.2023
Beauty Advisor
Sephora Inside JCPenney
01.2017 - 10.2022
Beauty Advisor
Ulta
11.2016 - 01.2017
Fine Jewelry Sales Associate
JCPenney
01.2016 - 01.2017
Associate of Science - Accounting
Community College of Allegheny County
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