Taylor Ann Weiss
Registered Nurse
Lancaster
Summary
Dedicated, compassionate, and reliable professional seeking a challenging full-time position to apply strong interpersonal, time management, and problem-solving abilities. Skilled in managing competing priorities while maintaining a positive outlook. Demonstrated success in collaborating with diverse patient populations to build rapport and enhance patient outcomes. Proficient in coordinating with different healthcare teams to optimize patient care with a proactive approach to assuming additional responsibilities for superior client health results.
Overview
13
13
years of professional experience
32
32
years of post-secondary education
2
2
Certifications
Work History
Registered Nurse
Pediatric Specialty Care of Lancaster
09.2024 - Current
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Prevented the spread of infections by consistently adhering to strict infection control protocols and educating staff members and visiting family members on proper hygiene practices.
- Utilized critical thinking skills to prioritize nursing interventions based on the patient's acuity level and individual needs.
- Provided support for patient's families during difficult medical decisions or end-of-life care, serving as a liaison between the healthcare team and loved ones.
- Collaborated with interdisciplinary teams to develop comprehensive treatment plans for complex patients with multiple comorbidities.
- Improved patient outcomes by implementing evidence-based nursing interventions and individualized care plans.
- Skillfully managed challenging patient situations using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills.
- Participated in ongoing professional development opportunities to stay current on best practices in nursing care and emerging trends in healthcare delivery.
- Served as a preceptor for nursing students during their clinical rotations, providing valuable real-world experience and guidance to foster professional growth.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
- Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
- Performed frequent checks on life support equipment and made necessary adjustments to preserve optimal patient conditions.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Promoted a culture of safety within the healthcare facility by participating in quality improvement initiatives, identifying potential hazards, and advocating for best practices in nursing care delivery.
New Account Coordinator
Cintas
09.2022 - 09.2024
- Provided training and mentorship to new team members, fostering a supportive work environment and promoting professional growth.
- Facilitated smooth transitions for clients during mergers or acquisitions, ensuring minimal disruption to their businesses and current services provided.
- Reduced errors in account setups by implementing rigorous quality control measures throughout the onboarding process.
- Contributed to the success of company-wide initiatives aimed at enhancing overall customer experience through targeted process improvements within the New Accounts department.
- Enhanced team productivity by organizing and prioritizing tasks for optimal workflow efficiency.
- Conducted regular audits of new accounts to ensure adherence to compliance requirements, mitigating potential risks and maintaining high standards of client service.
- Streamlined new account opening processes by implementing efficient documentation and verification methods.
Customer Service Specialist
Lancaster General Hospital
08.2018 - 09.2022
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
- Able to successfully adapt and perform during times of high volumes or high patient acuity.
- Supports inbound and outbound calls to or from patients, guests, or appropriate parties to provide services.
- Effectively manages general patient complaints or concerns in a professional manner, escalating more complex issues to supervisor as needed.
- Understands and supports Point of Service Collections. Performs all necessary functions needed to collect patient obligations.
- Refers patient to appropriate person for questions regarding; collections, insurance coverages, and financial assistance.
- Disseminates or discusses information with the patients regarding co-pays, out of pocket expenses, pre-appointment preparation, arrival times, etc.
- Understands insurance company coverage and referral/authorization requirements of payors. Performs electronic and manual verification of insurance coverage and understands how to read and accurately apply electronic insurance responses.
- Scans all necessary documents into appropriate medical record.
- Understands the importance of patient’s medical information that is documented on paper. Sends all pertinent information to document imaging or health information management team with in the established time frames.
- Retains knowledge and abides by all regulatory requirements pertaining to duties of position and overall operations.
- Ability to resolve work queue issues and missing registration items via electronic medical record.
- Builds strong relationships with not only coworkers but also clients.
Personal Universal Banker
Citizens Bank
09.2012 - 09.2019
- Educated customers on various banking products and services, empowering them to make informed financial decisions aligned with their personal goals.
- Collaborated with team members to achieve branch performance metrics, fostering a positive work environment.
- Enhanced cross-selling capabilities by offering tailored financial products and services to existing clients.
- Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
- Drive sales through service: Generate sales and revenue by developing a positive customer experience.
- Focus on the solutions that meet the needs of the customer and personally strive to make each customer interaction the best experience of their day by consistently delivering on each step of the Customer Experience Process.
- Aimed to be there for customers in order to build, deepen and retain long term relationships while providing world class customer service.
- Continued to bring a positive energy and confidence to Citizens Bank every day.
- Continuously present a professional appearance.
Education
Associates of Nursing -
Harrisburg Area Community College
05.2001 - 08.2024
High School Diploma -
Elizabeth Forward High School
05.2001 - 06.2010
Skills
- Effective task prioritization
- Advanced patient monitoring
- Tracheostomy care
- Commitment to professional standards
- Oxygen saturation protocols
- Responsive to new challenges
- Collaborative teamwork across departments
- Complex Problem-solving
- Medication administration
- Diabetes management
- Compassion and empathy
- Upholding confidentiality standards
- Accurate record-keeping
- Relationship building
- Long-term care
- Emotional intelligence
Affiliations
Lancaster Heart Association
- Volunteered for the Heart Walk, the Heart Ball as well as the Purseonalities events
LAUNCH Music Conference
- Volunteered as a support staff: stage manager, door manager, production manager as well as tear down crew member.
JA for a Day!
- Volunteered for Junior Achievements program in both reading and philly.
- Had the opportunity to go into elememtary school classrooms and teach students the meaning of Entrepreneurship
Gift Wrapping for United Disabilities Service
- Volunteer as a gift wrapper for the UDS foundation at Park City Mall each year
Battle of the Banks
- Volunteered as a participant along with other members of Citizens Bank to benefit the St. June Smith Center
3.2.1 Lancaster!
- Volunteered as both a vendor volunteer as well as general helper for the event
Certification
First Aid/CPR Certified
Timeline
Registered Nurse
Pediatric Specialty Care of Lancaster
09.2024 - Current
New Account Coordinator
Cintas
09.2022 - 09.2024
Customer Service Specialist
Lancaster General Hospital
08.2018 - 09.2022
Personal Universal Banker
Citizens Bank
09.2012 - 09.2019
Associates of Nursing -
Harrisburg Area Community College
05.2001 - 08.2024
High School Diploma -
Elizabeth Forward High School
05.2001 - 06.2010
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