Taylor V. LEWIS
Camp Hill
Summary
Detail-oriented and tech-savvy administrative professional with 5+ years of experience in healthcare support, team training, and customer service and 10 years of customer service. Skilled in EMR systems, communication, and workflow coordination. Proven ability to support clinical teams, mentor staff, and manage tasks independently. Seeking a position with a company for career growth where efficiency, service, and collaboration are valued.
Overview
10
10
years of professional experience
Work History
Health Information Specialist/ CNA
Messiah Lifeways
06.2021 - Current
- Streamlined the release of information process for patients, ensuring timely access to their medical records while maintaining strict confidentiality.
- Developed strong relationships with healthcare providers, fostering effective communication channels to address any concerns related to patient data management or documentation practices.
- Process and transcribe physician orders; prepare and close clinical records for admissions and discharges
- Coordinate patient appointments, labs, X-rays, and specialist visits; arrange on-site and off-site transportation
- Maintain and audit patient records in compliance with DHS protocols
- Support nursing staff by organizing office workflows, clinical forms, and medical supply ordering
- Build and sustain positive communication with care teams and resident families
- Train and mentor new Health Information Assistants; contribute to departmental surveys and inspections
- Utilize EMR systems (Epic) and Microsoft Office tools for documentation and communication
- Facilitate interdepartmental information flow among nurses, supervisors, and care managers
- Collaborated with interdisciplinary teams to develop care plans, promoting optimal patient outcomes through accurate documentation and communication.
Pediatrics Medical Office Assisant
Penn State Health
06.2021 - 05.2022
- Provided front desk and administrative support for the pediatrics clinic
- Worked in the laboratory verifying test orders and ensuring accuracy
- Received, scanned and processed patient medical records in compliance with clinic standards
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Handled specialist referrals and coordinated appointment logistics for patients
- Processed documentation and supported patient communication through EMR
- Balanced clinic and laboratory secretarial duties while assisting clinical staff with technical concerns
- Performed asynchronous tasks in a timely fashion
- Assisted the clinical staff in patient referrals, consultations and reschedules
Penn State Health Medical Office Associate (Vaccination Clinic)
JFC Staffing Companies
02.2021 - 06.2021
- Accurately registered, scheduled, checked in and checked out patients in a detail oriented fashion
- Responsible for professionally making calls to patients and answering and resolving any incoming calls
- Illustrated effective communication with physicians, nurses, management and various faculty members.
- Monitored patients for any adverse reactions and alerted the provider on duty if necessary
- Properly screened, greeted and ushered patients throughout the vaccination site
- Reported any unresolved concerns to logistic coordinators
- Enhanced patient satisfaction by efficiently managing appointment scheduling and maintaining accurate medical records.
Sales Associate
Boscov’s
09.2020 - 02.2021
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Aided in raising the establishment’s overall rating to a 4.5 star rating
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Received an abundance of compliments via online comments, in person and letter format of work ethic, kindness and professionalism
Bartender and Shift Supervisor
Cluggy’s
11.2017 - 02.2021
- Exceeded the standards of professionalism and hospitality while handling/ resolving customer, coworker and business concerns
- Kept coworkers and myself informed on current and new PLCB and RAMP regulations and certifications
- Stayed consistently alert of customer alcohol intake in regard to safety concerns
- Oversaw scheduling and scheduling concerns with coworkers
- Handled checks, cash and credit card transactions correctly and operating the register
- Created bar specials and attractive displays inside and outside the establishment
- Drove profit by keeping track of inventory and implementing loss prevention procedures
- Managed and fulfilled the restaurant and bar stock as well as cleaned and maintained the bathroom, kitchen and dining areas
- Performed miscellaneous job-related duties with approval from my superior, under my discretion
- Took on the responsibilities of the owner such as opening, food and beverage prep, closing the establishment and handling business procedures, when the owner was not present
Sales Associate
Bonton
11.2016 - 12.2018
Sales Associate
New Blooms Greenhouse
03.2015 - 11.2016
Education
General Studies, Pre-Diagnostic Medical Sonography Path
Harrisburg Area Community College
Harrisburg, PA05.2020
Skills
- EMR Systems (Epic, Cerner, PointClickCare)
- Sales Force
- Microsoft Office
- Remote Tools (Zoom, Teams)
- Training & Mentorship
- ICD-10-cM coding
- Scheduling
- Medical Records indexing
- Customer Service
- Call Handling
- Self-Management
- Data Entry
- HIPAA compliance
Specialized interests
Human Anatomy, Psychology, Elder Care Volunteering, People to People Ambassador, Theatre Performance, Choreography
Timeline
Health Information Specialist/ CNA
Messiah Lifeways
06.2021 - Current
Pediatrics Medical Office Assisant
Penn State Health
06.2021 - 05.2022
Penn State Health Medical Office Associate (Vaccination Clinic)
JFC Staffing Companies
02.2021 - 06.2021
Sales Associate
Boscov’s
09.2020 - 02.2021
Bartender and Shift Supervisor
Cluggy’s
11.2017 - 02.2021
Sales Associate
Bonton
11.2016 - 12.2018
Sales Associate
New Blooms Greenhouse
03.2015 - 11.2016
General Studies, Pre-Diagnostic Medical Sonography Path
Harrisburg Area Community College
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