Teela Watlington
Harrisburg
Summary
Dynamic and compassionate PCA with extensive experience at Ecumenical Retirement Community, skilled in personal hygiene assistance and vital signs monitoring. Proven ability to enhance resident comfort and independence while collaborating effectively with healthcare teams. Committed to maintaining safety and compliance, ensuring optimal care and support for all residents.
Professional personal care assistant with strong track record in client care and support. Known for delivering high-quality care and adapting to individual client needs. Focused on collaborative teamwork and achieving positive outcomes, consistently dependable, and flexible in dynamic environments. Proficient in personal hygiene assistance and mobility support, with caring and empathetic approach.
Overview
25
25
years of professional experience
1
1
Certification
Work History
PCA
Ecumenical Retirement Community
Harrisburg, PA
08.2025 - Current
- Assisted residents with daily living activities, enhancing comfort and independence.
- Administered medications and monitored health conditions according to care plans.
- Collaborated with healthcare team to ensure optimal resident care and support.
- Maintained cleanliness and safety of resident living areas, promoting a hygienic environment.
- Documented resident progress and communicated changes to nursing staff effectively.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Prevented bedsores through regular repositioning and skin assessments of at-risk patients.
Assistant Manager
PNC Bank
Harrisburg, PA
06.2022 - 09.2025
- Managed daily operations to ensure adherence to banking policies and procedures.
- Trained and developed team members to enhance customer service skills and operational efficiency.
- Analyzed customer feedback to identify areas for service improvement and implement solutions.
- Coordinated branch activities, ensuring alignment with corporate objectives and compliance standards.
- Oversaw cash handling procedures, maintaining accuracy in transactions and reporting.
- Developed schedules for staff coverage, optimizing resource allocation during peak hours.
- Implemented process improvements that enhanced workflow efficiency and reduced errors.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
Banker
MM&T Bank
Harrisburg, PA
05.2020 - 06.2022
- Managed customer accounts, ensuring compliance with banking policies and regulations.
- Conducted financial analyses to assess client needs and recommend appropriate products.
- Assisted clients in navigating banking services, resolving inquiries efficiently.
- Developed and implemented process improvements to enhance transaction accuracy.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
- Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.
- Opened, closed, and updated accounts for customers.
- Monitored account activity and identified suspicious transactions, taking appropriate action to prevent fraud.
Call Center Representative
Coduent
Harrisburg, PA
07.2018 - 05.2020
- Resolved customer inquiries efficiently, ensuring high levels of satisfaction and loyalty.
- Trained new team members on call handling procedures and company policies.
- Monitored call metrics to identify trends and implement service improvements.
- Collaborated with cross-functional teams to enhance customer experience strategies.
Market Team Member
Target
Harrisburg, PA
11.2012 - 05.2018
- Assisted in maintaining stock levels and merchandising displays to enhance customer experience.
- Supported team in daily operations by organizing inventory and ensuring product availability.
- Collaborated with team members to execute promotional events, increasing store traffic and sales.
- Trained new employees on operational procedures and customer service standards to ensure consistency.
Closing Manager
Weis Markets Inc
Harrisburg, PA
10.2000 - 07.2010
- Oversaw daily closing operations, ensuring compliance with company policies and procedures.
- Trained staff on efficient cash handling and transaction processes to enhance accuracy.
- Implemented strategies to reduce discrepancies and improve end-of-day reconciliation processes.
- Developed schedules for closing team, optimizing workload distribution and enhancing productivity.
- Prepared registers for closing shift and assigned team member positions while maintaining high level of guest service.
- Managed employee performance reviews providing constructive feedback leading to higher team morale and improved performance.
- Trained new employees on proper closing procedures, setting them up for success in their roles within the organization.
Education
No Degree - CNA
HACC
Harrisburg, PA02-2026
High School Diploma -
John Harris High School
Harrisburg, PA06-2002
Skills
- Personal hygiene assistance
- Behavioral management
- Emotional support
- Dementia care
- Vital signs monitoring
- HIPAA compliance
- End-of-life care
- Continuing education
- Transfer techniques
- Daily living assistance
- Safety awareness
- CPR certification
- Patient positioning
Certification
- CNA - Certified Nursing Assistant
Timeline
PCA
Ecumenical Retirement Community
08.2025 - Current
Assistant Manager
PNC Bank
06.2022 - 09.2025
Banker
MM&T Bank
05.2020 - 06.2022
Call Center Representative
Coduent
07.2018 - 05.2020
Market Team Member
Target
11.2012 - 05.2018
Closing Manager
Weis Markets Inc
10.2000 - 07.2010
No Degree - CNA
HACC
High School Diploma -
John Harris High School