TEJE PIERRE
Brooklyn,United States
Summary
Detail-oriented and customer-focused professional with experience in administrative operations, customer service, and team leadership.
Overview
10
10
years of professional experience
Work History
Schedulent Associate
Maimonides Medical Center
Brooklyn , NY
10.2024 - Current
- Provided support to the customer by answering inquiries about an upcoming appointment.
- Communicated regularly with team members regarding updates on current and pending scheduling matters.
- Utilize customer service skills when interacting with clients over the phone or via email.
- Working effectively in team environments to make the workplace more productive.
Sales Representative
Empire Supplies and Designs
Roselle, NJ
01.2021 - Current
- Processed and placed orders while managing customer inquiries in-person, via email, and over the phone, ensuring excellent customer service and a seamless experience.
- Accurately documented customer information and maintained up-to-date records, enhancing order fulfillment efficiency and customer satisfaction.
- Utilized digital marketing strategies to increase engagement, driving over $150,000 in sales revenue through various channels.
- Contacted new and existing clients to outline product benefits, providing clear and concise information to assist in decision-making and improving overall client relations.
- Leveraged strong organizational skills to manage multiple tasks simultaneously, including maintaining customer data, handling invoices, and generating reports.
- Effectively handled lead generation and follow-up communications through cold calling, email campaigns, and advertising referrals to expand the client base.
- Demonstrated excellent interpersonal skills, working closely with customers and internal teams to address issues, resolve concerns, and ensure smooth transactions.
- Employed sales and administrative expertise to streamline workflows, enhancing productivity and overall profitability..
Area Supervisor
United Postal Service, UPS
Brooklyn, NY
04.2016 - 11.2020
- Delegated daily tasks to 25+ package handlers, ensuring smooth operations and high efficiency.
- Assumed management responsibilities in the hub manager’s absence, honing leadership and decision-making skills.
- Collaborated with sales teams to meet group targets and drive operational success.
- Gathered and organized important paperwork related to compliance, office needs and client documents
- Surveyed an inventory of 100,000 client packages and their respective routes effectively
- Provided solutions for operational inefficiencies by reallocating staff resources
- Maintained a deliver completion rate of at least 98%, per diem.
Supervisor of Operations
Karl Wash
Bronx, NY
05.2015 - 11.2015
- Led the implementation of both short-term and long-term strategies, ensuring alignment with business objectives and profitability targets.
- Developed and designed promotional materials such as flyers for events, store specials, and holiday campaigns, increasing customer engagement and sales.
- Trained and mentored crew members in project execution, customer relations, and high-level customer service practices, fostering a more efficient and customer-focused team.
Education
Bachelor of Science - Business Administration And Management
York College of The City University of New York
06.2020
Associate of Science - Entrepreneurship, Marketing, Accounting and Finance
Borough of Manhattan Community College of The City University of New York
05.2018
Skills
- Leadership and Team Management
- Problem-Solving and Critical Thinking
- Strong Communication Skills
- Safety Compliance and Risk Management
- Adaptability in Fast-Paced Environments
- Customer Service Excellence
- Time Management and Prioritization
- Commitment to Continuous Learning
References
Akil Charles: (862)-571-1070 Grant: (347)-942-1863 Navie Guy: (646)-283-2722 Candice: (347)-737-8425
Timeline
Schedulent Associate
Maimonides Medical Center
10.2024 - Current
Sales Representative
Empire Supplies and Designs
01.2021 - Current
Area Supervisor
United Postal Service, UPS
04.2016 - 11.2020
Supervisor of Operations
Karl Wash
05.2015 - 11.2015
Bachelor of Science - Business Administration And Management
York College of The City University of New York
Associate of Science - Entrepreneurship, Marketing, Accounting and Finance
Borough of Manhattan Community College of The City University of New York
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