Khadijah Geer
Philadelphia
Summary
Motivated Customer Service Representative leverages diplomatic communication and level-headed approach to resolve issues. Maintains meticulous records in company software and drafts reports detailing performance. Dedicated to fostering customer loyalty and guiding prompt resolutions.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Wayfair
04.2018 - 03.2022
- Handled customer inquiries, billing questions, payments and service requests
- Discussed promotions and special offers to customers to increase sales
- Organized documentation for new sales, warranties and service program sign-ups
- Managed customer calls efficiently in fast-paced call center environment
- Delivered fast and friendly service regarding questions and service complaints
- Answered numerous inbound calls each day to handle various concerns, set appointments and close sales
- Scheduled delivery, service or installation appointments for customers
- Collected initial deposits or one-time payments and arranged long-term payment plans for ongoing relationships
Housekeeper
Warwick Hotel
02.2016 - 02.2020
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
Customer Service Representative
Epsilon
09.2016 - 04.2018
- Built trusting relationship with customers to better understand needs
- Approved or denied coverage claims based on submitted information
- Completed documentation for new contracts and updates
- Fema funds
- Provided coverage for Texas Disaster
- Funded funeral expenses for Covid-19 families
Customer Service Representative
Charter Communications
01.2013 - 07.2016
- Documented, researched and resolved customer service issues
- Followed up with customers to offer additional support and check resolution satisfaction
- Handled customer inquiries, billing questions, payments and service requests
- Sold wifi, cable, and phone plans
- Inbound and outbound calls
Education
Associate -
Strayer University
Washington, DC07.2024
HS Diploma -
Martin Luther King High School
Philadelphia, PA06.2012
Skills
- Account updating
- Product promotion
- Record preparation
- Call management
- Hospitality and accommodation
Timeline
Customer Service Representative
Wayfair
04.2018 - 03.2022
Customer Service Representative
Epsilon
09.2016 - 04.2018
Housekeeper
Warwick Hotel
02.2016 - 02.2020
Customer Service Representative
Charter Communications
01.2013 - 07.2016
Associate -
Strayer University
HS Diploma -
Martin Luther King High School
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