Tereina Williams
Carlisle
Summary
Dynamic customer service professional with a proven track record at Playa Bowls, excelling in active listening and critical thinking. Adept at resolving escalated issues and enhancing customer satisfaction. Strong multitasking abilities complemented by data entry skills, ensuring efficient operations and a positive experience for clients.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Playa Bowls
08.2023 - 02.2024
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Worked Resister Managing Money
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Cook
Faye's Country Kitchen
01.2020 - 07.2022
- Worked in a fast pace
- Followed a closing check list that prepped us for the next buissness day
- Restocked supplies and ingredients.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process, ensuring compliance with health and safety regulations.
Unloading
UPS
11.2016 - 03.2018
- Unloaded packages with care and placed in proper staging area.
- Collaborated with team members to complete unloading tasks in a timely manner, ensuring deadlines were met consistently.
- Handled hazardous materials with care by following relevant safety guidelines to avoid environmental hazards.
- Kept facilities clean and organized to promote safe work environments and avoid injuries.
- Contributed to a positive work culture through active participation in staff meetings and offering constructive feedback on operational improvements.
Education
GED -
Big Spring
Newville, PA06-2015
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Timeline
Customer Service Representative
Playa Bowls
08.2023 - 02.2024
Cook
Faye's Country Kitchen
01.2020 - 07.2022
Unloading
UPS
11.2016 - 03.2018
GED -
Big Spring
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