Summary
Overview
Work History
Education
Skills
Certification
ADDITIONAL EXPERIENCE
Timeline
Generic

Teresa Jones

Collingdale,PA

Summary

Accomplished leader with 10+ years of experience successfully directing and mentoring diverse teams of 50+ members in a million dollar weekly grossing store. I am committed to driving positive change within organizations while contributing to the success and growth of the business strategy.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Store Support Team Leader

Whole Foods Market
01.2018 - Current
  • Company Overview: A multinational supermarket chain known for its commitment to quality, sustainability, and community involvement with a strong reputation for providing a unique shopping experience for its customers.
  • Leadership and Team Development:
  • Provide overall leadership to the Store Support team consisting of Cashiers, In-Store Shoppers, Maintenance, and Store Scanning Specialists, ensuring they meet and exceed performance targets.
  • Showcase strong decision-making ability, leadership skills, and the capability to prioritize and delegate to effectively meet customer and team needs.
  • Develop and mentor Team Members, fostering a positive, high-performance team culture.
  • Conduct hiring, training, performance evaluations, and corrective actions, minimizing turnover and maximizing team efficiency.
  • Effectively communicate objectives and relevant information to Team Members.
  • Promote a positive environment of outstanding teamwork, mutual respect, and exceptional morale.
  • Operational Excellence:
  • Manage daily operations, including cash management, expense control, buying, merchandising, labor, and regulatory compliance.
  • Assess financial performance, monitor profitability, and manage inventory to achieve the highest standards of retail execution.
  • Ensure compliance with relevant regulatory rules and standards, including Food Safety and Pennsylvania Weights and Measures.
  • Collaborate with departmental and store leadership, fostering positive relationships and clear communication of objectives.
  • Customer Service:
  • Hold Assistant Team Leaders, Supervisors, and Team Members accountable for delivering outstanding customer service.
  • Respond promptly to customer questions, requests, and concerns, ensuring an effective and efficient customer experience.
  • Maintain a deep knowledge of customer flows and needs, directing Team Members to satisfy and delight customers.
  • Safety and Security:
  • Prioritize Team Member safety and security standards, ensuring a safe working environment.
  • Regulate safety policies and procedures, maintaining a strong commitment to compliance.

Store Support Associate Team Leader

Whole Foods Market
01.2012 - 01.2018
  • Collaborated with Team Leader to set and achieve the highest standards of retail execution, acted as a point person and departmental leader in the absence of the Team Leader.
  • Worked towards cost, margin, expense, and labor targets to optimize department performance.
  • Selected, trained, motivated, and counseled Team Members, minimizing turnover and ensuring growth.
  • Evaluated and documented Team Member work performance, providing timely and thoughtful feedback.
  • Exhibited a growth mindset, taking on greater responsibility and ownership of tasks.

Store Support Supervisor

Whole Foods Market
01.2004 - 01.2012
  • Supervised and delegated tasks to Team Members, ensuring smooth department operations.
  • Resolved difficult customer situations and ensured customer satisfaction.
  • Documented and communicated team concerns to the Team Leader and Associate Team Leader.

Store Support Team Trainer and Cashier

Whole Foods Market
01.2001 - 01.2004
  • Ensured successful delivery and completion of new and ongoing store and team training programs.
  • Coordinated and delivered new member training, working closely with leadership to train all Team Members on customer service standards, new products, and departmental objectives.
  • Familiarized with the training policies and maintained engagement with all communication platforms.
  • Organized, tracked, reported, and maintained accurate records using Whole Foods Market's learning systems.

Education

Delaware County Community College
Media, PA

Some College (No Degree) - Business Management

Community College of Philadelphia
Philadelphia, PA

Skills

  • Customer engagement
  • Remote support
  • Network troubleshooting
  • Customer service
  • Relationship building
  • Training and coaching

Certification

  • Serve Safe Certified Valid Until 2029
  • RAMP Certified Valid Until 2027

ADDITIONAL EXPERIENCE

  • Home Instead, Caregiver 2021 - Present
  • Carvel, Retail Supervisor and Cake Decorator 2004 - 2012
  • Gullifty's Bar and Grill, Hostess 2000 - 2003

Timeline

Store Support Team Leader

Whole Foods Market
01.2018 - Current

Store Support Associate Team Leader

Whole Foods Market
01.2012 - 01.2018

Store Support Supervisor

Whole Foods Market
01.2004 - 01.2012

Store Support Team Trainer and Cashier

Whole Foods Market
01.2001 - 01.2004

Delaware County Community College

Some College (No Degree) - Business Management

Community College of Philadelphia

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Teresa Jones