Teresa Nugent
Pittsburgh
Summary
Dynamic program leader with strong expertise in healthcare management and community engagement. Proven track record in facilitating program development, training staff, and implementing quality assurance measures, resulting in improved service delivery and client satisfaction.
Overview
21
21
years of professional experience
Work History
Program Leader/Lead Direct Support Professional
Not Forgotten Home & Community Services
Pittsburgh
12.2019 - Current
- Facilitated program development for community services and support initiatives.
- Coordinated team activities to enhance service delivery and client engagement.
- Oversaw staff training and development to ensure compliance with best practices.
- Collaborated with stakeholders to identify community needs and service gaps.
- Managed program budgets and resources to optimize service efficiency.
- Implemented quality assurance measures for program evaluation and improvement.
- Led community outreach efforts to promote available services and resources.
- Advocated for client needs within organizational policies and procedures.
- Prepared reports and presentations on program activities, progress and outcomes.
- Provided guidance and mentoring for program participants in developing job skills.
- Produced informative resources to enhance staff training and participant engagement.
- Monitored budget expenses related to the program and identified areas for cost savings or improvements.
- Provided technical assistance to staff members regarding implementation of programs or procedures.
- Trained staff members on how to deliver quality customer service when working with clients.
- Worked with parents and staff to improve student behavioral and learning issues with proactive approaches.
- Trained, managed and motivated employees to promote professional skill development.
- Reviewed and evaluated programs for compliance with state, local and federal regulations.
- Supervised daily activities of individuals with disabilities in community settings.
- Trained and mentored new staff on best practices for direct support services.
- Coordinated communication between families, caregivers, and service providers.
- Implemented recreational activities to promote social engagement and inclusion.
- Monitored client progress and adjusted support strategies as needed.
- Encouraged independence among clients while promoting their self-advocacy skills.
Program Specialist interim
Western Pennsylvania School For Blind Children
Pittsburgh
01.2024 - 05.2024
- Collaborated with teachers and therapists to enhance student learning experiences.
- Coordinated workshops and training sessions for staff on best practices in special education.
- Maintained accurate records of student performance and program effectiveness.
- Supported the integration of technology to assist students in their learning journeys.
- Collaborated with other departments within the organization on cross-functional projects.
- Provided guidance to new staff members about their roles and responsibilities within the organization's programming framework.
- Provided technical support to staff members regarding the use of software programs related to the project.
- Developed and delivered educational and informational presentations on program initiatives.
- Compiled reports summarizing progress towards goals and objectives of the initiative.
- Conducted research on relevant topics related to the program's mission.
- Prepared periodic reports, financial statements and records on program activities for management.
- Reviewed applications and documentation to make decisions pertaining to programs.
- Implemented tracking systems for participant engagement, enhancing program effectiveness.
- Adapted programs in response to participant feedback and changing needs.
- Led team meetings to communicate updates, gather feedback, and align on goals.
- Utilized social media and digital tools to promote programs and engage with the community.
- Assessed company operations for compliance with safety standards.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Engaged directly with colleagues to foster teamwork and communication. with human resources to support employee management and organizational planning.
- Audited company's legal documents to verify compliant policies and procedures.
Certified nursing assistant
Baptist homes society
10.2014 - 12.2019
- Assisted residents with daily living activities and personal care.
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Facilitated activities of daily living, including personal hygiene, feeding, and ambulation, to enhance residents' quality of life.
- Assisted with ambulation of patients utilizing appropriate equipment safely.
- Helped residents walk with or without self-help devices.
- Monitored vital signs including blood pressure, pulse rate, respiration rate.
- Monitored vital signs and reported changes to nursing staff.
- Observed and reported unusual symptoms and changes to charge nurse.
- Documented patient information in electronic health records accurately.
- Maintained accurate and timely patient records, ensuring effective communication with healthcare team regarding patient status.
- Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Supported non-ambulatory residents in range of motion exercises.
- Identified and addressed changes in patient conditions, facilitating prompt medical response and improving patient outcomes.
- Responded quickly to emergency situations involving sudden illness or injury.
- Answered call lights promptly and responded to patient needs accordingly.
- Maintained a clean and safe environment for residents.
- Trained new staff on protocols and care procedures effectively.
- Collaborated with multidisciplinary teams to enhance resident care plans.
- Facilitated communication between residents, families, and healthcare providers.
- Assisted residents in preparing for activities and social programs.
- Managed and maintained patient rooms, shared-living areas and nursing stations.
- Participated in educational programs related to nursing assistant skills development.
- Assisted with admission procedures such as gathering personal data from the patient's chart.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Assisted with admission procedures such as gathering personal data from the patient's chart.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
Certified nursing assistant
Medical Staffing Network
Pittsburgh
07.2005 - 10.2014
- Provided comprehensive patient care, including charting, bathing, feeding, and safely lifting patients to ensure comfort and support.
- Provided care for challenged, disabled, and elderly individuals.
- Travel to locations/facilities to perform the duties of a Certified Nursing Assistant.
- Escort clients to doctor appointments or other outings.
- Prepared nutritious meals to promote clients' health and well-being.
- Maintained cleanliness and organization of clients' clothing through regular laundry duties, contributing to a hygienic living environment.
- Perform light housekeeping duties.
- Company/facilities include Allegheny General Hospital, Kindred Hospital, Harmony Hospice, United Cerebral Palsy, Children's Institute, Life Care Hospital and other facilities as well.
Education
General Education Diploma -
Carrick High School
01-1996
Skills
- Direct support services
- Community outreach
- Home health
- Medical-surgical nursing
- Quality assurance
- Safety training
- Compliance audits
- Regulatory compliance
- Program activities
- Staff training
- Supervision and oversight
- Staff coordination
- Process mapping
- Policy implementation
- Decision-making
- Problem resolution
- Problem-solving
- Emergency response
- CPR certified
- Organizational management
- Effective communication
- Analytical thinking
- Team motivation
- Teamwork and collaboration
- Positive engagement
- Activity planning
- Adaptability
- Professionalism
- Professional demeanor
- Conflict resolution
- Analytical thinking
- Customer service
- Policy implementation
- Organizational management
Timeline
Program Specialist interim
Western Pennsylvania School For Blind Children
01.2024 - 05.2024
Program Leader/Lead Direct Support Professional
Not Forgotten Home & Community Services
12.2019 - Current
Certified nursing assistant
Baptist homes society
10.2014 - 12.2019
Certified nursing assistant
Medical Staffing Network
07.2005 - 10.2014
General Education Diploma -
Carrick High School