Teresa Stahl
Beaver
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
14
14
years of professional experience
Work History
Housing Coordinator
The Cornerstone of Beaver County
Beaver Falls
04.2024 - Current
- Answered Multi Line Phone system, routing calls, delivering messages to staff and greeting
- Assisted clients experiencing homelessness or housing instability by guiding them through available programs that best meet their individual circumstances.
- Kept case files updated accurately and aligned with requirements
- Developed and maintained relationships with landlords to secure rental opportunities
- Performed administrative duties such as filing, data entry, recordkeeping.
- Built partnerships with related organizations to develop support and gain greater attention for important issues.
Sales Associate
Champs Sports
Monaca
02.2023 - 01.2024
- Assisted customers with product selection and provided excellent service.
- Processed sales transactions accurately using point-of-sale systems.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Mortgage Loan Officer Assistant
GO MORTGAGE
Columbus
11.2022 - 02.2023
- Ordered, prepared and verified documents necessary for loan to close in compliance, on time and without last-minute surprises.
- Analyzed loan files and reviewed client income, assets and credit to verify compliance to specific underwriting criteria and input new loans into designated software.
- Guided customers through loan processes, addressing inquiries and providing transaction advice.
- Interviewed loan applicants to obtain personal and financial data and assist in completing applications.
- Checked applicant credit, personal references and employment histories.
- Contacted credit bureaus, employers and other sources to check applicants' credit and personal references.
- Worked with third-party vendors to address and clear loan closing requirements.
- Created and formatted loan applications and closing documents using computers.
- Performed administrative tasks such as creating status reports on loans in progress, photocopying loan documents, printing daily mortgage rate sheets and answering phones.
- Systematized loan record storage for efficient access and retrieval during audits.
- Liaised between borrowers and realtors, title companies and loan company management.
- Monitored internal policies and procedures to ensure compliance with state and federal laws affecting loan institutions.
Mortgage Loan Officer Assistant
Fairway Independent Mortgage
Columbus
11.2021 - 11.2022
- Reviewed customer accounts for on-time payments and compliance with loan terms, ensuring accuracy in loan processing.
- Prepared and delivered loan documents to title and escrow teams.
- Coordinated with third-party vendors to resolve and clear loan closing requirements, facilitating timely closings.
- Contacted credit bureaus, employers and other sources to check applicants' credit and personal references.
- Scanned and uploaded loan and related documents into system.
- Answered questions and advised customers regarding loans and transactions.
- Acted as liaison between borrowers, realtors, title companies, and loan company management, ensuring clear communication and effective collaboration.
- Maintained up-to-date knowledge and compliance with internal policies and procedures and verified adherence to state and federal laws, rules and regulations affecting loan institutions.
- Created, updated and maintained social media and website pages, maintained marketing databases and introduced computerized process to keep in regular contact with borrowers.
Mortgage Loan Officer Assistant
Citizens Bank
Beaver
02.2021 - 11.2021
- Facilitated borrower meetings, gathered applications, distributed disclosures, ordered and reviewed title commitments, and conducted follow-up through closing to ensure compliance with requirements.
- Ordered, prepared and verified documents necessary for loan to close in compliance, on time and without last-minute surprises.
- Coordinated communication among borrowers, realtors, title companies, and loan company management to streamline processes and enhance collaboration.
- Prepared and delivered loan documents to title and escrow teams.
- Reviewed and corrected errors on interest, principal and closing costs.
- Engaged previous clients to assess satisfaction with process and service, offered additional support, and sent personalized thank you notes to clients and listing agents.
- Set and confirmed appointments with clients, realtors and business partners and initiated marketing contact with new leads and realtors.
- Filed and maintained loan records.
- Maintained up-to-date knowledge and compliance with internal policies and procedures and verified adherence to state and federal laws, rules and regulations affecting loan institutions.
Mortgage Loan Officer Assistant
Huntington National Bank
Columbus
05.2012 - 01.2021
- Ordered, prepared and verified documents necessary for loan to close in compliance, on time and without last-minute surprises.
- Delivered loan documents to title and escrow teams, ensuring timely and accurate processing.
- Facilitated communication between borrowers, realtors, title companies, and loan company management to streamline loan processes.
- Worked with third-party vendors to address and clear loan closing requirements.
- Reviewed customer accounts to determine on-time payments and loan terms compliance.
- Verified applicants' credit and personal references by coordinating with credit bureaus and employers.
- Answered questions and advised customers regarding loans and transactions.
- Scanned loan documents into digital system for easy access.
- Maintained up-to-date knowledge and compliance with internal policies and procedures and verified adherence to state and federal laws, rules and regulations affecting loan institutions.
Education
High School Diploma -
ROCHESTER AREA SCHOOL DISTRICT
Rochester, PA05-1998
Skills
- Personal Data Collection
- Customer Communication
- Verbal and Written Communication
- Credit Bureau Contact
- Time Management
- Housing program navigation
- Client case management
- Data entry accuracy
- Detail-oriented execution
- Teamwork and collaboration
- Relationship building
Timeline
Housing Coordinator
The Cornerstone of Beaver County
04.2024 - Current
Sales Associate
Champs Sports
02.2023 - 01.2024
Mortgage Loan Officer Assistant
GO MORTGAGE
11.2022 - 02.2023
Mortgage Loan Officer Assistant
Fairway Independent Mortgage
11.2021 - 11.2022
Mortgage Loan Officer Assistant
Citizens Bank
02.2021 - 11.2021
Mortgage Loan Officer Assistant
Huntington National Bank
05.2012 - 01.2021
High School Diploma -
ROCHESTER AREA SCHOOL DISTRICT