Teri Bailey
Bessemer
Summary
Dynamic administrative professional with extensive experience at Family First Swiftcare, excelling in customer service and data entry. Proven ability to enhance office efficiency through meticulous documentation and recordkeeping. Adept at managing schedules and fostering positive client relations, ensuring seamless operations and high-quality support in fast-paced environments.
Overview
14
14
years of professional experience
Work History
Administrative Assistant
Family First Swiftcare
03.2020 - Current
- Assisted in scheduling appointments and managing calendars for team members.
- Supported daily office operations by organizing files and maintaining documentation systems.
- Responded to inquiries via phone and email, providing timely information to clients and staff.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Assisted in data entry and insurance billing.
School Bus Driver
Mohawk Area School District
09.2012 - 11.2023
- Operated school bus, ensuring safe transportation of students to and from school.
- Conducted pre-trip inspections to maintain vehicle safety and compliance with regulations.
- Enforced student behavior policies, fostering a respectful and safe environment on the bus.
- Communicated effectively with parents and school staff regarding transportation issues or concerns.
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
- Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
- Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
- Ensured proper bus equipment functionality through regular checks of lights, signals, mirrors, brakes, tires, and other essential components.
- Enhanced student safety by strictly adhering to bus routes and schedules, as well as enforcing established behavior guidelines.
On Call Supervisor
Home Instead Senior Care Home
02.2012 - 08.2020
- Trained and mentored team members, fostering a collaborative work environment.
- Answered in coming phone calls to assist clients and caregivers.
- Covered shifts with a caregiver call-off.
- Ensured client and caregiver safety and coverage.
- Scheduled clients with appropriate coverage with caregivers
Education
Bachelor of Science - Chemistry
Gannon University
Erie, PA05-1994
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Administrative support
- Microsoft Word
- Time management
- Microsoft Excel
- Microsoft outlook
- Customer and client relations
- Computer proficiency
- Customer relations
- Documentation and recordkeeping
Timeline
Administrative Assistant
Family First Swiftcare
03.2020 - Current
School Bus Driver
Mohawk Area School District
09.2012 - 11.2023
On Call Supervisor
Home Instead Senior Care Home
02.2012 - 08.2020
Bachelor of Science - Chemistry
Gannon University