Teri Waugh
Saxonburg
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
26
26
years of professional experience
Work History
Assistant Store Leader
Crate and Barrel
Pittsburgh
07.2024 - Current
- Scheduled staff to assign employee shifts according to departmental and business needs.
- Coached employees to help each reach true potential and expand skill sets.
- Assisted in the development of strategies for increasing customer satisfaction and sales performance.
- Recruited individuals with talent, drive and experience to add dimension to organization
- Maintained knowledge of sales and promotions, return policies and security practices.
- Coached, mentored and trained new team members on operational processes and procedures.
- Resolved customer complaints in a professional manner.
- Managed returns and exchanges efficiently while providing excellent customer service.
- Answered customer inquiries regarding product features, pricing, and availability.
- Organized monthly staff meetings to review goals, discuss upcoming events, provide training opportunities and encourage teamwork among employees.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Team Lead Furniture/Assistant Customer Service Manager
Crate and Barrel
Pittsburgh
09.2019 - 07.2024
- Held regular one-on-one coaching sessions with staff members to encourage personal development.
- Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
- Offered training and support to keep team members motivated and working toward objectives.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
Design Consultant
Ethan Allen Design Center
Pittsburgh
02.1999 - 09.2019
- Worked with client via email, phone and in-person to collect information to complete designs.
- Collaborated with clients to identify design needs and develop creative solutions.
- Stayed up-to-date on current design trends in order to provide fresh ideas.
- Kept clients' budget in mind while preparing projects and consistently stayed under budget.
- Exceeded customer satisfaction by finding creative solutions to problems.
Education
Bachelor of Arts - Interior Design
Bowling Green State University
Bowling Green, OH06-1993
Skills
- Customer engagement
- Sales strategy development
- Employee recruitment
- Performance evaluation
- Customer service
- Training and mentoring
- Goal setting
- Self-motivated
Timeline
Assistant Store Leader
Crate and Barrel
07.2024 - Current
Team Lead Furniture/Assistant Customer Service Manager
Crate and Barrel
09.2019 - 07.2024
Design Consultant
Ethan Allen Design Center
02.1999 - 09.2019
Bachelor of Arts - Interior Design
Bowling Green State University
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