Terra Gillcrese
New Kensington
Summary
Compassionate Direct Support Professional with a proven track record at Merakey, enhancing client independence through effective behavior management and crisis intervention. Skilled in medication administration and relationship building, I elevate the quality of care while fostering emotional well-being and safety for individuals with disabilities.
Overview
3
3
years of professional experience
Work History
Direct Support Professional
Merakey
Coraopolis, PA
12.2025 - Current
- Facilitated daily living activities to enhance individual independence and skill development.
- Analyzed behavioral patterns to document changes and enhance treatment strategies.
- Ensured cleanliness, safety, and organization within patient environments.
- Facilitated crisis intervention strategies to de-escalate challenging behaviors.
- Facilitated client support for daily living activities to enhance self-esteem and overall wellness.
- Elevated quality of life for individuals with disabilities through dedicated and compassionate direct support.
- Facilitated personal care tasks while upholding clients' dignity and fostering self-reliance.
- Guided new staff in adopting best practices, enhancing overall quality of care.
- Directed crisis management efforts, maintaining composure and ensuring safety for clients and staff.
- Facilitated daily hygiene routines for patients by assisting with bathing, dressing, dental care, and personal grooming.
- Maintained cleanliness of patient bedrooms by laundering items and changing sheets. Made beds to create a comfortable environment for patients.
Personal Home Care Aide
Emerest Home Care
Natrona Heights, PA
02.2025 - 06.2025
- Facilitated client engagement in daily living activities to promote comfort and independence.
- Oversaw client health monitoring and communicated changes to healthcare professionals for prompt interventions.
- Managed cleanliness and organization of client living spaces to ensure safety and hygiene.
- Cultivated robust client relationships to enhance trust and provide emotional support.
- Fostered clients' emotional well-being through companionship and meaningful conversations.
- Enhanced clients' daily living experiences through personalized care, meal preparation, and light housekeeping duties.
- Facilitated mobility solutions for clients, empowering independence and promoting active lifestyles.
- Executed laundry, grocery shopping, and light housekeeping tasks according to client specifications.
- Facilitated patient dressing, grooming, and feeding to enhance daily living skills.
- Executed home visits to deliver healthcare services and ensure continuity of care.
Pharmacy Tech in Training
Rite-Aid Pharmacy
Natrona Heights, PA
10.2024 - 01.2025
- Supported pharmacists in ensuring accurate preparation and dispensing of medications.
- Oversaw inventory management by restocking shelves and monitoring expiration dates.
- Facilitated effective communication with customers regarding prescription inquiries and medication usage.
- Executed prescription processing utilizing pharmacy management software with precision.
- Adhered to safety protocols in handling hazardous materials and medications with precision.
- Facilitated collaboration with healthcare professionals to ensure precise prescription interpretation and efficient medication dispensing.
- Engaged in continuing education programs to enhance knowledge of industry trends and advancements.
- Managed incoming phone calls, providing timely responses to inquiries from customers and healthcare providers.
- Administered medication counting, measuring, and compounding in accordance with established protocols.
Security Guard
Allied Universal Security Services
Natrona Heights, PA
08.2023 - 10.2024
- Monitored premises to ensure safety and security of personnel and property.
- Conducted regular patrols to deter unauthorized activities and maintain a secure environment.
- Responded promptly to alarms, incidents, and emergencies in accordance with established protocols.
- Documented daily activities, incidents, and irregularities in detailed reports for management review.
- Provided exceptional customer service while assisting visitors and employees with inquiries.
- Completed full building and grounds patrols to spot and investigate concerns.
- Checked and verified photo identification prior to granting facility access.
Crew Member
McDonald's
Natrona Heights, PA
01.2023 - 07.2023
- Delivered exceptional customer service in fast-paced environment, fostering customer loyalty and repeat business.
- Managed safe operation of kitchen equipment while ensuring compliance with food safety standards.
- Facilitated collaboration among team members to optimize workflow during peak hours.
- Oversaw cleanliness of dining area and kitchen to ensure a welcoming atmosphere for customers.
- Executed cash transaction processing with precision while ensuring efficient order management at point-of-sale systems.
- Oversaw front counter and drive-thru operations to ensure efficient service delivery.
- Facilitated collaboration among team members to ensure timely order completion.
- Executed thorough cleaning and maintenance of all restaurant areas to uphold a pristine image.
Education
Certificate - Certified Nursing Assistant
Ccac
PittsburghHigh School Diploma -
Highlands High School
Natrona Heights, PA06.2002
Skills
- Time management
- First aid and safety
- Behavior redirection
- Client support
- Compassionate caregiving
- Medication administration
- Behavioral management
- Client documentation
- Housekeeping tasks
- Decision-making support
- Health and safety requirements
- Relationship building
- Direct patient care
- Patient care
- Disability awareness
- Crisis management
- Patient management
- Safety monitoring
- Transportation assistance
- Problem-solving
- Multitasking and organization
- Daily living support
- Empathy and patience
- HIPAA compliance
- Active listening
- Adaptability and flexibility
- Verbal and written communication
- Behavioral support
- Life skills training
- De-escalation techniques
- Mobility assistance
- Hygiene assistance
- State regulations
- Charting and documentation
- Compassionate client care
- Personal care assistance
- Infection control procedures
- First aid and CPR
- CPR certification
- Fast learner
- Critical thinking
- Documentation and recordkeeping
Timeline
Direct Support Professional
Merakey
12.2025 - Current
Personal Home Care Aide
Emerest Home Care
02.2025 - 06.2025
Pharmacy Tech in Training
Rite-Aid Pharmacy
10.2024 - 01.2025
Security Guard
Allied Universal Security Services
08.2023 - 10.2024
Crew Member
McDonald's
01.2023 - 07.2023
Certificate - Certified Nursing Assistant
Ccac
High School Diploma -
Highlands High School