Terrance Copes
Philadelphia
Summary
Dynamic leader with a proven track record at JBS USA Holdings, enhancing operational efficiency and quality control. Expert in machine operation and fostering teamwork, I've driven significant improvements in production processes and employee development. Achieved departmental objectives through strategic planning and meticulous attention to detail, ensuring compliance with safety protocols and standards.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Fabrication Supervisor
JBS USA Holdings
Souderton, PA
09.2022 - 10.2023
- Regularly reviewed workflow trends data helping identify areas requiring improvement which resulted in stronger overall performances within the fabrication department.
- Recommended and initiated improvements to production processes to increase manufacturing efficiency.
- Assigned work to department personnel to attain department objectives.
- Controlled procedures to drive production of conforming fabricated assembly components and compliance with quality standards.
- Established and analyzed cost control systems to achieve department budget objectives.
- Provided training, support, direction and mentorship to continually develop employee work habits, job skills and safety practices.
QA Technician
JBS USA Holdings
Souderton, PA
02.2022 - 09.2022
- Mentored and coached team members on QA topics and strategies.
- Maintained comprehensive knowledge of relevant industry regulations and standards, ensuring compliance throughout the QA process.
- Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.
- Conducted training sessions for junior QA analysts, enhancing their skills and knowledge of industry best practices.
- Ensured customer satisfaction by verifying that products met specifications and functioned as intended before release.
Freezer/Cooler Worker
VISTAR Midatlantic
Bridgeport, NJ
10.2020 - 12.2021
- Streamlined inventory management with accurate record-keeping and timely stock replenishment.
- Enhanced team efficiency by organizing and maintaining the cooler space for optimal product accessibility.
- Validated delivery documentation accuracy, ensuring proper tracking and record-keeping for all shipments.
- Exceeded performance targets through diligence in completing tasks quickly without compromising quality standards.
- Responded efficiently to special requests or urgent orders, prioritizing tasks as needed for timely completion.
Seafood Team Leader
Whole Foods Market Inc
Jenkintown, PA, Devon, PA, Mt. Washington, MD
05.2013 - 07.2020
- Ensured top-quality seafood products by closely monitoring freshness, quality, and expiration dates.
- Evaluated employee performance regularly through feedback sessions which led to improved job satisfaction and overall team success.
- Led a motivated team focused on delivering outstanding customer service in a fast-paced retail environment.
- Improved customer satisfaction by providing excellent seafood product knowledge and recommendations.
- Conducted regular inventory checks for accurate stock levels and timely replenishment of supplies.
- Boosted sales revenue with creative merchandising strategies that highlighted seasonal offerings and promoted weekly specials.
- Reduced waste through careful portion control, strategic ordering practices, and offering discounts on items nearing expiration dates.
- Trained new employees in proper seafood handling techniques, safety procedures, and company policies, ensuring a consistent level of service across the team.
- Managed daily operations including opening/closing procedures, staff scheduling, order processing, merchandising updates as necessary.
- Addressed customer issues promptly to foster loyalty while upholding company reputation for excellent service.
- Implemented employee training programs that emphasized teamwork, product knowledge, sales techniques, and time management skills.
- Assisted customers with special orders, custom cuts, and preparation suggestions to enhance their dining experience at home.
- Maximized sales opportunities by cross-promoting seafood items with complementary products from other departments within the store.
- Promoted a positive work environment that encouraged staff to share ideas, collaborate on projects, and support one another in achieving individual and collective goals.
- Maintained high standards of cleanliness throughout the seafood department by adhering to sanitation guidelines and regularly inspecting work areas.
Education
Associate of Arts - Macromedia Design
Chubb Institute
Springfield, PA03-2005
High School Diploma -
Springfield High School
Springfield, PA06-2003
Skills
- Machine operation
- Standard operating procedures
- Deadline management
- Supplier negotiation
- Product inspection
- Production scheduling
- Manufacturing processes
- Computer skills
- Customer relations
- Operational efficiency
- Scheduling coordination
- Production planning
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Excellent communication
- Reliability
- Critical thinking
- Organizational skills
- Decision-making
- Safety procedures
- Training and mentoring
- Delegation skills
- Safety protocols
- Forklift operation
- Safety management
- Equipment operation
- Hiring and training
- Training and development
- Quality control
- Inventory control
Certification
- Forklift Operator Certification – Occupational Safety and Health Administration or other recognized entities.
- Certified Supervisor (CS) - Institute of Certified Professional Managers (ICPM).
Timeline
Fabrication Supervisor
JBS USA Holdings
09.2022 - 10.2023
QA Technician
JBS USA Holdings
02.2022 - 09.2022
Freezer/Cooler Worker
VISTAR Midatlantic
10.2020 - 12.2021
Seafood Team Leader
Whole Foods Market Inc
05.2013 - 07.2020
Associate of Arts - Macromedia Design
Chubb Institute
High School Diploma -
Springfield High School