Terrance Quaynor
Lancaster,PA
Summary
Detail-oriented and results-driven Business Analyst with 8+ years of experience leading requirements elicitation, documentation, and testing across state and federal projects. Proven ability to independently evaluate existing systems and align technology solutions with evolving business needs. Experienced in managing iterative development cycles, supporting user acceptance testing (UAT), and managing software bugs/defects. Skilled in Agile, Scrum, and hybrid project environments, with a track record of improving business processes and reducing rework through precise requirements and test planning.
Overview
9
9
years of professional experience
Work History
Senior Business Analyst
ShorePoint Inc
09.2024 - Current
- Conduct comprehensive, independent evaluations of existing system functionality to align modernization goals with stakeholder priorities.
- Apply AI-assisted tools (including NLP techniques) to analyze stakeholder inputs and unstructured data, accelerating requirements development and improving accuracy.
- Led stakeholder workshops and elicitation sessions to define functional and non-functional requirements, reducing downstream changes by 15%.
- Developed and maintained key project documentation including BRDs, user stories, test scripts, and RTMs to ensure alignment across teams.
- Supported planning, execution, and reporting of UAT and system testing activities, identifying and resolving over 30 test defects pre-launch.
- Tracked implementation outcomes and maintained documentation using change control processes to support iterative release cycles.
- Proactively identified, troubleshot, and resolved system issues, providing crucial pre- and post-go-live support that maintained business continuity and enhanced user satisfaction.
Business Systems Analyst
Peace Corps
02.2023 - 09.2024
- Partnered with Peace Corps stakeholders to translate business needs into user stories and acceptance criteria, enabling accurate development execution.
- Created test scenarios, test scripts, and led UAT sessions, achieving a 95% defect detection rate and improving system rollout confidence.
- Developed requirements and acceptance criteria based on close collaboration with Product Owners, resulting in well-defined and actionable project specifications / milestones.
- Documented project artifacts including process flows and gap analysis to support system redesign efforts and post-go-live evaluations.
- Provided testing support for accessibility compliance and collaborated with developers to address WCAG conformance gaps.
Business Analyst & Tester
Dept. of Homeland Security
03.2020 - 12.2023
- Analyzed over 20 internal DHS systems to uncover 30+ process gaps, supporting improved design and deployment through user-driven requirements.
- Prepared and executed end-to-end and regression test cases; reduced defect leakage by 35% by identifying critical bugs during UAT.
- Compiled outcome reports summarizing test findings, stakeholder feedback, and recommendations for Go-Live readiness.
- Developed and maintained RTMs to ensure traceability between business needs, technical implementation, and testing outcomes.
- Facilitated UAT for applications, resolving over 99% of issues and defects promptly to ensure smooth system deployment and user adoption.
- Developed quality-of-service (non-functional) requirements, detailed user stories, defined acceptance criteria and maintained a requirements traceability matrix, ensuring tracking requirements throughout the project lifecycle and increasing client satisfaction by more than 50%.
Business Data Analyst
Susan Graham Consulting (Client: PA Dept. of Human Services)
07.2017 - 02.2020
- Facilitated JAD sessions for Pennsylvania CCWIS, capturing requirements and guiding product backlog refinement for child welfare services system.
- Authored user stories, defined acceptance criteria, and documented implementation outcomes and system changes using structured templates.
- Performed accessibility, integration, and UAT testing, leading to 30% reduction in post-production issues during release rollout.
- Analyzed test results and used tools to prepare graphs, charts, custom reports and PowerPoint presentations as required by management to support key decisions.
- Created dashboards and reports in Power BI to support decisions, prioritization, and stakeholder presentations.
Education
Master of Science - Public Health
West Chester University of PA
West Chester, PA05-2016
Bachelor of Science - Information Technology
University of Ghana
Accra06-2009
Skills
- AWS Management Console
- JIRA
- Confluence
- Microsoft Visio
- Power BI
- TFS
- SQL
- SharePoint
- Lucid Chart
- Miro
- ServiceNow
- Cognos Analytics
- Agile
- Scrum
- SAFe
- Waterfall
- SDLC
- CBAP
- Quality Assurance
- NIST
- BPMN
- BRD
- RTM
- UAT Scripts
- Process Flows
- Test Plans
- Implementation Reports
- Quality Assurance
- NIST
- BPMN
- BRD
- RTM
- UAT Scripts
- Process Flows
- Test Plans
- Implementation Reports
- Requirements gathering
- Agile methodology
- User acceptance testing
- Stakeholder management
- Business process mapping
- Process mapping
- Business process improvement
- Data analysis expertise
- SQL proficiency
- Operations analysis
- Data analysis
- Systems analysis
- Product management
- Test case scenarios
- Technical writing
- IIBA methodologies
- Problem-solving
Timeline
Senior Business Analyst
ShorePoint Inc
09.2024 - Current
Business Systems Analyst
Peace Corps
02.2023 - 09.2024
Business Analyst & Tester
Dept. of Homeland Security
03.2020 - 12.2023
Business Data Analyst
Susan Graham Consulting (Client: PA Dept. of Human Services)
07.2017 - 02.2020
Master of Science - Public Health
West Chester University of PA
Bachelor of Science - Information Technology
University of Ghana