Terrell Jones
Ardmore
Summary
Results-driven Operations and Sales Leader with extensive experience across automotive and real estate industries. Proven ability to optimize workflows, manage strategic accounts, and lead cross-functional initiatives that enhance service delivery and customer satisfaction. Skilled in onboarding, team leadership, and developing scalable operational processes across multi-state markets.
Overview
6
6
years of professional experience
Work History
Market Operations Manager
HopDrive
03.2023 - 11.2025
- Collaborated cross-functionally with Technology, Sales, Operations, and Dispatch teams to ensure seamless client support and high-quality service delivery.
- Partnered with Stakeholders Area, Regional, and Location Managers to align business objectives and enhance operational efficiency.
- Managed strategic accounts including Hertz, Lyft, Carvana, and Enterprise, ensuring strong client satisfaction and retention.
- Led and facilitated performance-focused meetings with internal and external stakeholders to address challenges and implement data-driven solutions.
- Oversaw client onboarding through in-person sessions, live webinars, and personalized product demonstrations to ensure successful adoption.
- Recruited, hired, and trained contracted drivers and W2, ensuring adherence to company standards and operational best practices.
Corporate Operations Manager
AAMCO Transmissions
01.2021 - 08.2022
- Oversaw operational performance for multiple franchise locations, improving efficiency, service quality, and profitability.
- Partnered with senior leadership to roll out new company policies, operational updates, and performance accountability measures.
- Assisted in resolving escalated customer issues, ensuring timely resolution and improved service recovery outcomes.
- Oversaw operational performance for multiple AAMCO corporate centers, ensuring consistency in processes, service quality, and customer experience.
- Direct report to 5 technicians, ranging from Master Tech to C-Tech, providing coaching, scheduling, and performance guidance.
Territory Sales Manager
Autopart International
09.2021 - 02.2022
- Managed multi-state sales territory, assisting automotive businesses with product solutions and inventory support.
- Built and maintained strategic customer relationships to expand sales and meet regional growth targets.
- Managed a diverse customer pipeline using CRM tools, ensuring timely follow-ups, personalized communication, and strong conversion rates.
- Strengthened customer loyalty through proactive communication, problem-solving, and a consultative sales approach focused on long-term partnerships.
Professional Sales Associate
Chevrolet
05.2020 - 01.2022
- Delivered exceptional customer service while driving high-volume auto sales through product knowledge and consultative selling.
- Consistently exceeded sales targets through strong client relationships and needs-based recommendations.
- Maintained deep knowledge of Chevrolet models, promotions, warranties, and competitive offerings to effectively position value and drive sales.
Education
Bachelor of Science - Business Management
West Chester University of Pennsylvania
West Chester, PA05-2021
No Degree - Real Estate Licensing
Temple University
Philadelphia, PA12-2023
Timeline
Market Operations Manager
HopDrive
03.2023 - 11.2025
Territory Sales Manager
Autopart International
09.2021 - 02.2022
Corporate Operations Manager
AAMCO Transmissions
01.2021 - 08.2022
Professional Sales Associate
Chevrolet
05.2020 - 01.2022
Bachelor of Science - Business Management
West Chester University of Pennsylvania
No Degree - Real Estate Licensing
Temple University