Terrell Simmons
Le Pain Quotidien
Philadelphia
15
years of professional experience
Dynamic operations leader skilled in problem-solving and team mentorship. Successfully streamlined processes and improved customer satisfaction through effective conflict resolution and strategic planning.
Work History
Shift Manager
11 Years 5 Months- Oversaw daily operations ensuring efficient workflow and high-quality service delivery.
- Trained and mentored staff, enhancing team performance and customer satisfaction.
- Implemented inventory management practices to reduce waste and improve cost efficiency.
- Conducted performance evaluations, providing constructive feedback to support employee development.
- Streamlined operational processes resulting in improved speed of service during peak hours.
- Developed staff schedules optimizing labor resources while maintaining service standards.
- Managed conflict resolution among team members, fostering a collaborative work environment.
- Collaborated with upper management on strategic initiatives to enhance overall business performance.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Excelled in every store position and regularly backed up front-line staff.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Tracked receipts, employee hours, and inventory movements.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
- Contributed to increased sales revenue by motivating staff to achieve individual and team goals consistently.
- Scheduled staff to establish adequate coverage during peak business hours.
- Played an essential role in achieving store goals through strategic planning alongside upper management during regular meetings.
- Maximized profitability by monitoring labor costs closely, optimizing staff deployment based on expected customer traffic patterns.
- Facilitated team-oriented atmosphere, encouraging collaboration and mutual support among staff members.
Banquet Server
1 Year 5 Months- Delivered exceptional customer service during high-volume events, ensuring guest satisfaction and comfort.
- Coordinated with kitchen staff to ensure timely food service and meet event timelines effectively.
- Set up and dismantled banquet spaces, adhering to safety protocols and company standards.
- Trained new servers on best practices for service delivery and operational efficiency.
- Oversaw table arrangements and decor setups in alignment with client specifications and expectations.
- Monitored guest needs throughout events, promptly addressing requests to enhance overall experience.
- Collaborated with event planners to refine workflows, improving service delivery processes across multiple events.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Set up banquet tables and chairs based on event requirements.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Adhered to all health and safety regulations while serving food and beverages.
- Answered guest questions about event plans and food service choices.
- Responded to guest inquiries and requests promptly and courteously.
Chef Assistant
6 Months- Collaborated with chefs to develop new brunch menu items, enhancing guest satisfaction.
- Assisted in food preparation and plating to ensure quality and presentation standards.
- Trained new kitchen staff on procedures and safety protocols, fostering team performance.
- Maintained cleanliness and organization of kitchen stations, supporting efficient workflow.
Cashier
1 Year 6 Months- Processed customer transactions efficiently using point-of-sale systems.
- Provided exceptional customer service, resolving inquiries and complaints effectively.
- Maintained accurate cash drawer balances through meticulous record-keeping.
- Assisted in training new cashiers on operational procedures and service standards.
Education
No Degree - Psychology
High School Diploma
Skills
Operations management
Shift leadership
Cash Handling
Team development
Inventory control
Quality assurance
Inventory control
Reporting and documenting
Work Place Safety
Conflict resolution
Problem-solving
Operational Safety
Multitasking capabilities
Adaptability and flexibility
Interpersonal communication
Teamwork
Staff development
Talent acquisition
Product knowledge
Professionalism
Problem anticipation and resolutionnn
Timeline
Shift Manager
Le Pain Quotidien
03.2015 - CurrentRead More
Banquet Server
Cescaphe Event Group
08.2014 - 01.2016Read More
Chef Assistant
Girard Brasserie and Bruncherie
10.2013 - 04.2014Read More
Cashier
Popeyes® Louisana Kitchen
09.2011 - 03.2013Read More
Lincoln University
No Degree from Psychology
Read More
Swenson Arts And Technology High School
High School Diploma
Read More
ServeSafe
I was the highest scored manager in my market of 4 store in the Philadelphia area.