Terri Spencer
Shermans Dale
Overview
35
35
years of professional experience
Work History
Professional Tax Preparer/Bookkeeper
Self Employed Services
Shermans Dale, PA
01.1990 - Current
- Reduced client audit risk by thorough verification of income, deductions, and credits on tax returns.
- Maintained and processed invoices, deposits, and money logs.
- Enhanced client satisfaction by providing personalized tax preparation services and addressing their specific financial needs.
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
- Expanded business clientele through positive word-of-mouth referrals from satisfied customers.
- Maintained up-to-date knowledge of federal and state tax laws through continuous professional development courses.
- Reconciled and corrected issues with financial records.
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
- Established long-term relationships with clients based on trust, expertise, professionalism, attention to detail.
Customer Service Cashier
Karns Foods
Middletown, PA
05.2013 - 09.2016
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Bar Manager
Bills Cafe
Harrisburg, PA
03.1995 - 11.2005
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
- Developed strong relationships with suppliers, negotiating favorable terms and pricing.
Education
Harrisburg Area Community College
Harrisburg, PATimeline
Customer Service Cashier
Karns Foods
05.2013 - 09.2016
Bar Manager
Bills Cafe
03.1995 - 11.2005
Professional Tax Preparer/Bookkeeper
Self Employed Services
01.1990 - Current
Harrisburg Area Community College