Terrie Simone
Jeannette
Summary
Accomplished HOA board member skilled in enhancing community relations through strategic event coordination and effective communication. Committed to upholding organizational integrity while championing diversity and inclusion. Conscientious Resident Representative known for high productivity and efficient completion of tasks. Skilled in conflict resolution, community engagement, and policy advocacy to effectively serve residential needs. Excel at using empathy, communication, and problem-solving to address resident concerns and foster a positive living environment.
Overview
2026
2026
years of professional experience
Work History
HOA Transition Resident Rep Board Member
Wellington Residential Development
Jeannette
02.2025 - 01.2026
- Facilitated community events to enhance resident engagement and interaction.
- Collaborated with property management to address maintenance requests promptly.
- Conducted regular inspections of common areas to ensure cleanliness and safety.
- Provided customer service to residents via phone, or online.
- Assisted in coordinating maintenance services for the property.
- Maintained professionality and efficiency while working closely with the management company.
- Supported efforts to enhance community relations through various events and special meetings.
- Participated in various committees to meet specialized goals.
- Monitored financial affairs of organization and fulfilled fiduciary responsibilities.
- Communicated with valuable partners and recruited potential board members.
- Approved organizational strategies and budgets.
- Defined and enforced organizational bylaws, rules and policies.
- Reviewed financial statements and monitored organizational performance against budgets.
- Ensured compliance with legal and regulatory requirements to uphold the organization's integrity and public trust.
- Championed diversity, equity, and inclusion within the organization, promoting a culture of respect and opportunity.
Business Owner
Terrie Simone State Farm Agency
Pittsburgh
1991 - 11.2020
- Managed daily operations of insurance agency to ensure smooth workflow.
- Developed and implemented marketing strategies to attract new clients.
- Trained and mentored staff on customer service best practices.
- Oversaw financial management and budgeting for agency expenses.
- Maintained compliance with state regulations and industry standards.
- Established strong relationships with clients to enhance customer satisfaction.
- Conducted regular assessments of service offerings to improve efficiency.
- Collaborated with local businesses for community outreach initiatives.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Interviewed, trained, and supervised employees.
- Managed operations budgeting, accounts payable, and accounts receivable and payroll.
- Reconciled daily sales, prepared bank deposits and assessed financial transaction reports.
- Created a customer service policy to ensure customers were satisfied with products or services.
- Ensured compliance with all local laws and regulations related to the business operations.
- Kept up-to-date on regulatory changes affecting business operations.
- Resolved conflicts between employees or customers in a timely manner.
- Conducted regular meetings with employees to review progress towards company goals.
- Participated in trade shows, conventions, and other events related to industry promotion.
- Mentored and trained new hires on sales techniques and customer service procedures.
- Identified and recruited staff members, including managers and sales personnel.
- Developed business from ground up and prepared records and operations.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Skills
- Community engagement
- Event coordination
- Financial oversight
- Property management
- Compliance monitoring
- Active listening
- Problem-solving abilities
- Leadership skills
- Effective communication
- Detail-oriented
- Community relationship building
Timeline
HOA Transition Resident Rep Board Member
Wellington Residential Development
02.2025 - 01.2026
Business Owner
Terrie Simone State Farm Agency
1991 - 11.2020