Terry Zernick
Northern Cambria
Summary
Dynamic and compassionate Direct Support Professional with extensive experience. Proven ability to enhance client well-being through tailored care plans and effective crisis intervention. Skilled in client documentation and health safety protocols, fostering a supportive environment that promotes dignity and personal growth. Strong communicator dedicated to achieving client goals. Ready to transition into a Medical Assistant role that will alow for growth in the medical field and patient care.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Direct Support Professional
Skills Of Central Pennsylvania
07.2016 - Current
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
Manager
Radio Shack Corporation
11.2005 - 07.2016
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved safety procedures to create safe working conditions for workers.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Improved marketing to attract new customers and promote business.
Education
Diploma - Medical Assistant =
South Hills School of Business And Technology
Altoona, PA09-2025
Skills
- First aid and safety
- Client support
- Compassionate caregiving
- Client documentation
- Health and safety requirements
- Appointment scheduling
- Patient care
- Disability awareness
- ADL support
- Nutrition
- HIPAA compliance
- Verbal and written communication
- Certified in CPR/AED
- Vitals monitoring and documentation
- Emergency response readiness
- Infection control protocols
- Healthcare ethics
- Medication administration
- Patient observation
- Medication error prevention
- Injectable medication administration
- Privacy and confidentiality
- Phlebotomy proficiency
Certification
- Medication Administration Train the Trainer The Commonwealth of Pennsylvania, Department of Human Services, January 24, 2036 - January 24, 2026
Timeline
Direct Support Professional
Skills Of Central Pennsylvania
07.2016 - Current
Manager
Radio Shack Corporation
11.2005 - 07.2016
Diploma - Medical Assistant =
South Hills School of Business And Technology
Similar Profiles
Adriel HarrisAdriel Harris
Direct Support Professional at Skills Of Central PennsylvaniaDirect Support Professional at Skills Of Central Pennsylvania
McKenzie WatsonMcKenzie Watson
Direct Support Professional Caregiver at Skills Of Central PennsylvaniaDirect Support Professional Caregiver at Skills Of Central Pennsylvania
Jacob SwanderJacob Swander
Maintenance Technician at Skills Of Central PennsylvaniaMaintenance Technician at Skills Of Central Pennsylvania