Thalia Fernandez
Allentown
Summary
Flexible and adaptable student with exceptional communication skills, fluent in both English and Spanish. Committed to delivering outstanding service, excelling in high-pressure situations and fast-paced environments. Equipped to handle a variety of customer service needs, including addressing inquiries, resolving issues, and processing orders. Strong dedication to teamwork, ready to contribute as a valuable member of any team.
Overview
6
6
years of professional experience
Work History
Material handler
GXO
05.2022 - Current
- Gained strong early experience picking and organizing orders at a large warehouse facility
- Pick and pack customers orders, load and unload shipments, administer bilingual safety meetings, receive orders and process via computer screen, packaged finished products into boxes, cartons and containers for shipping to customers, read and understood the production orders to complete accurate work and minimize wasted resources.
Customer Service Sales Representative
Euro Marble & Granite
02.2021 - 03.2022
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- I document customer’s choice of interior/exterior design and submit their order to manufacturing department.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- I consulted with customers about materials and products.Took payments in person and over the phone.
Production worker
Penn Foam
12.2018 - 12.2020
- Administer bilingual safety meetings
- Received orders and process via computer screen
- Packaged finished products into boxes,cartons and containers for shipping to customers.
Education
Certified Medical Assistant
Berks Technical Institute
Allentown, PA08-2025
Real Estate
Scott-white Career Institute
03-2024
High school diploma -
Louis E Dieruff
Allentown, PA06-2019
Skills
- Bilingual
- Patience
- Safety-focused
- Effective Communication
- Dependable and reliable
- Multitasking and organization
- Customer service
- Appointment scheduling
Languages
Spanish
Native or Bilingual
Timeline
Material handler
GXO
05.2022 - Current
Customer Service Sales Representative
Euro Marble & Granite
02.2021 - 03.2022
Production worker
Penn Foam
12.2018 - 12.2020
Certified Medical Assistant
Berks Technical Institute
Real Estate
Scott-white Career Institute
High school diploma -
Louis E Dieruff
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