Thalia Pratt
York
Summary
Hard worker, quick learner, detail-oriented Release Manager focused on providing defect-free products to customers and other stakeholders. Skilled at collaborating across teams to achieve success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Release Manager
Teleosoft Inc.
01.2023 - Current
- Coordinate continuous delivery release process to ensure release notes, notification to customers (through support), etc. is effective.
- Ensure internal environments stays up to date with the latest software update.
- Communicated deployment updates to stakeholders at all levels.
- Coordinate and implement rollback strategies in case of deployment failures, minimizing potential impact on business operations.
- Work across multiple teams as a shared resource to coordinate and improve processes.
- Identify the risks that can delay the release and manage them, such that the scope scheduled, and quality of the release is not affected.
- Schedule the release readiness reviews before deployment and after each release.
- Coordinate resource availability for deployment and release schedule, communicate to all stakeholders effectively.
- Coordinate deployment activities in support of Go-Live plans to deliver the software successfully for project implementation.
- Collaborate with multiple teams to build Azure pipeline automation tools.
- Create and maintain documentation related to procedures on build and release, various notification lists, internal teams access to client environments (and deactivations) and other related dependencies.
- Create and maintain Azure pipelines and release process.
- Maintain and document client access security steps.
- Gather basic metrics: release times, priority of release, number of errors and number of delays. Ensure improvement in Customer Experiences.
- Collected, modeled and analyzed data in order to make proactive adjustments to plans and meet all milestones.
- Planned and orchestrated end-to-end processes
- Managed release schedules effectively, ensuring timely delivery of multiple projects with tight deadlines.
Release Coordinator
Teleosoft Inc.
04.2021 - 02.2023
- Document client operating systems and SQL version for internal purposes
- Implement Azure Agents for Azure automation releases
- Maintain and document Azure pipeline configuration
- Maintain client's customized configuration management
- Partner with multiple teams to scheduled release cadence timeline
- Provide deployment success metrics post-release, identifying areas for improvement to the engineering teams.
- Coordinate and implement rollback strategies in case of deployment failures, minimizing potential impact on business operations.
Senior Project Manager
Teleosoft Inc.
03.2020 - 04.2021
- Document important client and product knowledge across teams
- Directed changes to project scope and cost and implemented appropriate change management processes to keep project on track.
- Planned, designed, and scheduled phases for large projects.
- Tracking and measuring project/team progress
- Established effective communication channels with stakeholders to ensure transparency and alignment of expectations.
- Administering client configuration management
- Partner with product team to predict resources needed to reach objectives and coordinate resources in an effective and efficient manner
- Manage third parties as needed by assigning tasks and communicating expected deliverables
- Escalate barriers, risks, and opportunities for improvement to appropriate leaders in a timely manner
- Provide training to clients on the products
- Presented regular status reports to executive leadership, providing insights into progress made toward achieving key milestones.
- Mentored team members to enhance their skills and career growth.
- Oversees the on-boarding of new project managers within the organization
- Streamlined project management processes by implementing agile methodologies, resulting in improved efficiency and reduced costs.
Project Manager
Teleosoft Inc.
04.2019 - 03.2020
- Share client feedback and needs across multiple teams
- Improve our product performance/portfolio by providing valuable customer feedback to our Product and Development teams
- Met project deadlines without sacrificing build quality or workplace safety.
- Creating and managing project plans, including the Project Initiation Document, Project Plan, Gantt Charts and others
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Tracking and measuring project/team progress
- Identifying, tracking and managing project risk
- Delivering administrative services for the project including invoices for milestones completed
- Advice and guidance on project management tools or configuration management
- Administering configuration management procedures of the Change Control Approach.
- For product implementations that require product development or data migration, support and facilitate the project schedule
- Leverage contract to define project scope and objectives from internal kick-off to customer go-live
- Partner with engineering team to predict resources needed to reach objectives and coordinate resources in an effective and efficient manner
- Manage timeline based on scope of work and resource requirements
- Develop and manage an iterative project schedule and work plan
- Provide project updates on a consistent basis to various stakeholders about strategy, adjustments, and progress
- Manage third parties as needed by assigning tasks and communicating expected deliverables
- Utilize best practices, techniques, and standards throughout entire project execution
- Measure project performance to identify areas for improvement
- Document processes, procedures, support resources, and client tools as needed
- Escalate barriers, risks, and opportunities for improvement to appropriate leaders in a timely manner
- Provide training to clients on the products they have purchased
- Planned, designed, and scheduled phases for small projects.
Support Specialist
Teleosoft Inc.
04.2018 - 05.2019
- Maintained detailed documentation of support interactions, ensuring valuable insights are preserved for future reference and analysis.
- Acted as a liaison between clients and development teams, ensuring timely communication during critical incidents.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Optimized internal workflows to expedite incident escalations, leading to faster problem-solving efforts from specialized teams.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Managed high-priority tickets with professionalism, ensuring timely resolutions while maintaining excellent rapport with clients.
- Tracked and documented customer interactions in customer relationship management system to maintain accurate records.
Plant Service Clerk
Gerdau
02.2013 - 04.2018
- Handled the Payroll Entry within SAP for 50+ employees
- Held responsibility for day to day business operations; including production, inventory
- Managed and processed invoices for vendors
- Account Payable/Receivable entries
- Worked closely with local management for hiring needs and additional documentations
- Handled Leave of Absence for 35+ employees
- Assisted employees with all benefits questions and/or communications.
- Assisted multiple locations to resolved any SAP and aSa issues
- Oversaw customer's material request – orders, deliveries and scheduling
- Coordinated with third party truck companies for deliveries
- Organized monthly meeting
- Assisted with HR duties assigned by the HR Generalist
- Supported staff training initiatives by mentoring new hires and sharing best practices with colleagues.
Education
High School Diploma -
Central York High School
York, PA06.2008
Skills
- Deployment Strategies
- Developing relationships
- Quality Control Standards
- Managing schedules
- Agile Methodology
- Release planning
- Configuration Management
- Supporting operations
- Attention to Detail
- MS Office
- Scrum Methodology
- Documentation And Reporting
Additional Information
CJIS Level 2 and Level 4 certification
Timeline
Release Manager
Teleosoft Inc.
01.2023 - Current
Release Coordinator
Teleosoft Inc.
04.2021 - 02.2023
Senior Project Manager
Teleosoft Inc.
03.2020 - 04.2021
Project Manager
Teleosoft Inc.
04.2019 - 03.2020
Support Specialist
Teleosoft Inc.
04.2018 - 05.2019
Plant Service Clerk
Gerdau
02.2013 - 04.2018
High School Diploma -
Central York High School
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