Thamisa Williams
Coatesville
Summary
Dedicate team player, with solid background in high-volume laboratory and office environments focused on delivering exceptional clerical and operational support for professionals. Upbeat individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs.
Flexible hard worker ready to learn and contribute to team success.
Overview
14
14
years of professional experience
1
1
Certification
Work History
School Bus Driver
Krapf Group
Glenmore
08.2025 - Current
- Driving & Safety: Operate the bus safely, following all traffic laws, maintaining schedules, and maneuvering in various conditions.
- Passenger Service: Pick up and drop off passengers, collect fares/manage passes, assist those with special needs (elderly, disabled), and maintain order.
- Vehicle Maintenance: Conduct daily pre- and post-trip inspections (tires, lights, oil, etc.) and report mechanical problems.
- Communication: Communicate with dispatch via radio, answer passenger questions, and report incidents (accidents, disruptions).
- Documentation: Complete necessary paperwork for accidents, maintenance, and incidents.
Quality Assurance Technician II
The Food Source International, Inc.
Exton
03.2023 - 08.2025
- Inspection & Testing: Performing tests on raw materials, in-process items, and finished products using precision tools.
- Documentation: Recording detailed inspection logs, test results, and quality data.
- Quality Control: Identifying defects, non-conformities, and discrepancies in products or processes.
- Process Improvement: Analyzing data to suggest improvements, implementing corrective actions, and assisting in developing new procedures.
- Equipment Management: Calibrating, maintaining, and ensuring the accuracy of testing and inspection equipment.
- Training & Support: Guiding production staff on quality protocols, standards, and procedures.
- Compliance: Ensuring adherence to internal standards, industry regulations, and legal requirements (e.g., GMPs).
- Reporting: Communicating findings, trends, and quality issues to management and other departments.
Quality Assurance Technician
Canopy Foods
Downingtown
08.2020 - 03.2023
- Completed routine inspections of components and products to fulfill quality assurance requirements.
- (CCP) Randomly selected products at various stages of production for evaluation.
- (Stability Testing) Collect, analyzed and summarized data including failed processes and recalls to create accurate quality documentation.
- Laboratory Equipment use: Temperature probes, refractometers, 02 meters, scales, water activity meters, gauges, and more.
- Develop and maintain inspection reports.
Quality Control Technician
PhytogenX
Morgantown
01.2019 - 04.2020
- Provided quality support to ensure that products met quality standards and customer requirements.
- Gathered and inputted data in excel to develop models and assess trends.
- Monitored and upheld safe operating procedures and clean area mandates to meet regulatory requirements.
- Outlined remediation plans to standardize results to meet compliance regulations.
- Executed test scripts to compare specifications and comply with customer requirements.
- Noted results and entered data into Excel to track and assess trends.
- Inspected equipment, machinery and facility conditions to report concerns and suggest maintenance to deliver consistent and high-quality Lab equipment.
Machine Operator Assembler
Southco
Concordville
01.2016 - 01.2019
- Set up machines for various jobs to maintain compliance with manufacturing thresholds and waste reduction initiatives.
- Detected work-piece defects and machine malfunctions, maintaining apparatus to prevent future issues.
- Lubricated parts and performed minor maintenance to improve machine function.
- Established and adjusted feed rates and cutting parameters to keep operations in line with production demands.
- Documented daily production data and submitted accurate time logs to keep management up-to-date.
- Prepared machine for production processes by equipping with required tools and parts.
- Read and understood blueprints, product specifications and tooling instructions to plan correct operational sequences and prevent materials waste.
Customer Service Representative
Target
Lionville
10.2015 - 01.2019
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Educated customers on special pricing opportunities and company offerings.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Uphold quality control policies and procedures to increase customer satisfaction.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Quality Control Inspector
Specialty Resources
Chester Springs
06.2012 - 03.2016
- Wrote detailed reports outlining performance, quality and defect rates.
- Inspected and repaired products to meet project expectations.
- Used specialized tools to take precise measurements of various aspects of samples.
- Consulted with engineers to resolve quality, production and efficiency problems.
- Reviewed drawings and blueprints to complete inspection at appropriate levels.
- Recommended improvement measures to production process to meet quality control standards.
- Oversaw proper tagging and identification of parts and components, enabling rejected or non-repairable parts to be properly marked, quarantined and rendered unusable.
- Inspected, tested and measured materials, products and installations against specifications.
- Completed evaluations by properly using various gauges, tools and equipment.
- Reviewed maintenance documents and CBTS records for completion and accuracy prior to archiving and completion.
- Maintained operations below 10% error rate by verifying strict compliance with established processes.
Education
Commercial truck driving -
All State Career School
Essington, PAHigh School Diploma -
Technical College High School Brandywine
Coatesville, PAHigh School Diploma -
Coatesville Area Senior High School
Coatesville, PACommercial Driver's License (CDL) - Class B
PASkills
- Documentation review
- CDL Class B
- GD&T
- Samples Comparison
- Calibration
- Testing Protocols
- Data analysis
- Excel
- SAP
- Standard Operating Procedures (SOPs) implementation
- Respiratory protection
- Air brakes endorsement
- DOT & physical up to date
- Computers and Technology
- Microsoft Outlook
- HACCP
- Customer service and sales Certificated Specialist
- Routing Inspections
- Root cause analysis
- GLP
- Microsoft Word
- Quality Control
- Passengers endorsement
- GMP
- Windows
- Microsoft Office
- Power tools
- Water treatment
- Blue print reading
- Microsoft Excel
- Microsoft PowerPoint
Certification
- HACCP Certification, Present
- Customer Service Certification, 05/23 to Present
- CDL, 05/25
- Customer Service and sales certified specialist, 05/25
- Passenger Endorsement, CDL B
- SQF Practitioner (SQFI)
- School Bus Endorsement
- DOT Physical Certification
- Certified Quality Technician
- Certified Quality Inspector
- ASQC Certification
- Non-CDL Class C
- Air Brake Endorsement
Timeline
School Bus Driver
Krapf Group
08.2025 - Current
Quality Assurance Technician II
The Food Source International, Inc.
03.2023 - 08.2025
Quality Assurance Technician
Canopy Foods
08.2020 - 03.2023
Quality Control Technician
PhytogenX
01.2019 - 04.2020
Machine Operator Assembler
Southco
01.2016 - 01.2019
Customer Service Representative
Target
10.2015 - 01.2019
Quality Control Inspector
Specialty Resources
06.2012 - 03.2016
Commercial truck driving -
All State Career School
High School Diploma -
Technical College High School Brandywine
High School Diploma -
Coatesville Area Senior High School