- Music
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Drawing and Painting
- Watching Movies and TV Shows
- Enjoy participating in group therapy for overall physical and mental well-being
- Mindfulness Practices
- Swimming
- Volunteer Work
- Animal Welfare Advocacy
Thea Gangewere
Leesport
Summary
Dynamic and results-driven professional with a proven track record at Sheetz, excelling in customer service and teamwork. Recognized for enhancing operational efficiency and boosting sales through effective problem-solving and strong relationship-building skills. Committed to maintaining high standards of cleanliness and safety while training staff to deliver exceptional service.
Developed strong teamwork and customer service skills in fast-paced environment, looking to transition into new field. Skilled in effective communication and problem-solving, ensuring tasks are completed efficiently and accurately. Ready to leverage these transferable skills to make meaningful impact in new role.
Experienced with teamwork, contributing to seamless daily operations and collective success. Utilizes strong communication skills to enhance team efficiency and resolve issues promptly. Track record of reliability and adaptability, ensuring consistent support and positive outcomes.
Professional with proven track record in delivering high-quality team results. Skilled in effective communication, problem-solving, and time management. Strong focus on team collaboration, adaptability, and meeting organizational goals. Well-versed in fostering productive and supportive work environment.
Experienced Team Member bringing outstanding performance working with others to meet common goals. Familiar with project management and workflow optimization. Eager to bring knowledge to support business and customer needs.
Highly efficient Team Member well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
Motivated Crew Team Member committed to contributing to business success. Experienced in providing high-quality industrial production work. Focused on customer satisfaction and team productivity.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Team Member/Employee position. Ready to help team achieve company goals.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Team Member
Sheetz
04.2024 - Current
- Provided exceptional customer service in fast-paced environment, ensuring positive experience for all patrons.
- Operated cash register efficiently, processing transactions accurately and swiftly.
- Maintained cleanliness and organization of store, adhering to health and safety standards.
- Assisted in inventory management, restocking shelves and monitoring product availability.
- Engaged with customers to promote special offers, boosting sales opportunities and customer satisfaction.
- Collaborated with team members to optimize workflow during peak hours, enhancing overall efficiency.
- Trained new employees on operational procedures and best practices for service excellence.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Addressed and resolved customer complaints in polite and professional manner.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Maintained clean and orderly store environment, ensuring pleasant shopping experience for customers.
- Reduced wait times for customers by implementing more efficient checkout process.
- Improved customer satisfaction by quickly helping each person find desired items.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Assisted with inventory counts and stocking of merchandise.
- Trained new team members by relaying information on company procedures and safety requirements.
Snack Bar Manager
Leesport Pool
06.2025 - 09.2025
- Coordinated vendor relationships for timely delivery of supplies and products.
- Conducted regular quality checks on food items to ensure compliance with health standards.
- Collaborated with vendors to negotiate better pricing, resulting in significant cost savings without sacrificing quality.
- Implemented effective cost control measures to maintain budgetary guidelines while maximizing profits.
- Oversaw food preparation and monitored safety protocols.
- Trained staff on food safety protocols and customer service best practices.
- Managed daily operations of snack bar, ensuring efficient service and customer satisfaction.
- Maximized quality assurance by completing frequent line checks.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Analyzed and controlled inventory, working with suppliers to secure cost-effective contracts.
- Supervised food and beverage personnel, evaluating performance and recommending improvements.
- Coordinated concession team, food preparation, and storeroom operations.
- Established strong relationships with local suppliers to ensure consistent quality of ingredients at competitive prices.
- Optimized staff scheduling to ensure adequate coverage during peak hours without incurring unnecessary labor costs.
- Enhanced team morale by providing regular training, feedback, and incentives for outstanding performance.
- Oversaw the implementation of a cash handling system that streamlined financial transactions while reducing discrepancies significantly.
- Streamlined inventory management for reduced waste and improved profitability.
- Maintained strict adherence to health and safety regulations, ensuring a clean and safe environment for employees and customers alike.
- Continuously updated knowledge of industry trends to remain competitive within the marketplace.
- Increased customer satisfaction by ensuring efficient snack bar operations and maintaining high-quality food and beverage offerings.
- Motivated staff to perform at peak efficiency and quality.
Snack Bar Manager
Leesport Pool
06.2024 - 09.2024
- Managed daily operations of snack bar, ensuring efficient service and customer satisfaction.
- Trained staff on food safety protocols and customer service best practices.
- Implemented inventory management system to track stock levels and reduce waste.
- Developed promotional strategies that increased customer engagement and sales.
- Monitored financial transactions, maintaining accurate cash handling procedures.
- Resolved customer complaints effectively, enhancing overall dining experience.
- Addressed customer concerns promptly and professionally, reinforcing brand reputation for excellent service standards.
- Evaluated staff performance regularly, offering constructive feedback as necessary for continuous improvement efforts.
- Maintained strict adherence to health and safety regulations, ensuring a clean and safe environment for employees and customers alike.
- Increased customer satisfaction by ensuring efficient snack bar operations and maintaining high-quality food and beverage offerings.
- Devised and executed employee incentive programs to drive sales growth and enhance overall team performance.
- Continuously updated knowledge of industry trends to remain competitive within the marketplace.
- Crosstrained employees in various roles so they could efficiently perform multiple tasks during busy periods or staffing shortages.
- Coordinated concession team, food preparation, and storeroom operations.
- Participated in menu planning and food production, properly handling food surpluses and cost control.
- Motivated staff to perform at peak efficiency and quality.
Snack Bar Employee
Leesport Pool
06.2023 - 08.2023
- Provided exceptional customer service to patrons, ensuring positive experiences at snack bar.
- Maintained cleanliness and organization of snack bar area, promoting a welcoming environment.
- Prepared food and beverages according to health and safety regulations, ensuring quality standards.
- Operated point-of-sale systems efficiently, processing transactions accurately and swiftly.
- Assisted in inventory management, tracking stock levels and notifying supervisors of shortages.
- Trained new employees on snack bar procedures and customer service best practices, fostering team cohesion.
- Resolved customer inquiries and concerns promptly, contributing to overall satisfaction and repeat business.
- Collaborated with team members to ensure smooth operations during peak hours and special events.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Prepared fresh ingredients daily, ensuring high-quality products were consistently served to customers.
- Handled cash transactions accurately, maintaining accountability for register balances at the end of each shift.
- Ensured compliance with local, state, and federal food safety regulations by consistently following proper food handling procedures.
- Managed snack bar opening and closing procedures, securing the facility and equipment properly each day.
- Implemented efficient processes for food preparation, reducing wait times during busy periods.
- Assisted in training new employees on proper food handling techniques and customer service best practices.
- Used cash register to tender change and process cash and credit card payments.
- Maintained clean, organized workspace according to operational standards.
- Served drinks and snacks to patrons, maintaining professionalism, and supporting individual needs.
- Handled cash and processed payments, sorting bills, and maintaining records of transactions.
- Maintained high standards of customer service in high-volume, fast-paced operations.
- Monitored inventory and notified management of deficiencies or shortages.
- Prepared quality products while maintaining proper food safety practices, portion control, and presentation within service goal times.
- Efficiently managed inventory levels to minimize waste and maximize product availability for customers.
Education
High School Diploma -
Schuylkill Valley
Leesport, PA06-2025
Skills
- Customer service
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Clear communication
- Attention to detail
- Following instructions
- Cash handling
- Cleaning
- Flexible schedule
- Leadership qualities
- Workplace safety
- Money handling
- Organizing work stations
- Product knowledge
- Relationship building
- Order preparation
- Team building
- Sales expertise
- Sales and marketing
- Willingness to learn
- Sales support
- Decision-making capacity
- Dependability and reliability
- Multitasking
- Active listening
- Time management
- Multitasking Abilities
- Excellent communication
- Analytical thinking
- Organizational skills
- Decision-making
- Teamwork
- Problem-solving abilities
- Reliability
- Team collaboration
- Team leadership
Accomplishments
- Supervised team of 3-6 staff members.
- Achieved getting food prepped and given out under stress through effectively helping with talking and being efficient.
Certification
Efficient Team Member
Great communicator
Interests
Timeline
Snack Bar Manager
Leesport Pool
06.2025 - 09.2025
Snack Bar Manager
Leesport Pool
06.2024 - 09.2024
Team Member
Sheetz
04.2024 - Current
Snack Bar Employee
Leesport Pool
06.2023 - 08.2023
High School Diploma -
Schuylkill Valley