Thea Steave
Pittsburgh
Summary
Compassionate Senior Direct Support Professional known for productivity and efficiency in task completion. Possess specialized skills in behavioral support, personal care assistance, and community integration which contribute to fostering independence among clients. Excel at using empathy, effective communication, and problem-solving to enhance client well-being and support team cohesion.
Overview
11
11
years of professional experience
1993
1993
years of post-secondary education
Work History
Senior Direct Support Professional
Community Options Inc
Pittsburgh
01.2025 - Current
- Supported individuals with disabilities in daily living activities and personal care.
- Assisted clients in developing social skills through community engagement and activities.
- Facilitated communication between clients, families, and support teams for effective care.
Life Insurance Agent
Lincoln Heritage Life Insurance
Pittsburgh
03.2014 - 04.2025
- Assisted clients in understanding life insurance options and coverage details.
- Conducted needs assessments to determine appropriate insurance solutions for clients.
- Provided administrative support in processing applications and maintaining client records.
- Educated clients on policy features, benefits, and claims processes effectively.
- Collaborated with team members to develop marketing strategies for insurance products.
- Engaged in ongoing training to stay updated on industry regulations and offerings.
- Scheduled appointments and followed up to ensure client satisfaction with services provided.
- Utilized customer relationship management software to track interactions and manage leads.
- Prepared quotes for prospective customers based on their individual needs.
- Sold life insurance policies via telephone and assisted other agents with underwriting.
- Developed and maintained relationships with clients to ensure customer satisfaction.
- Provided death benefits by delivering policy proceeds and reassessing client needs.
Bus Driver
Port Authority of Allegheny County
Pittsburgh
01.2020 - 06.2022
- Operated transit buses safely across designated routes in urban areas.
- Assisted passengers with boarding and alighting, ensuring accessibility for all.
- Conducted pre-trip inspections to maintain vehicle safety and compliance standards.
- Communicated effectively with dispatch regarding route changes and passenger needs.
- Enforced fare policies and provided information on schedules and services offered.
- Managed passenger behavior to ensure a safe and comfortable travel environment.
- Responded promptly to emergencies, following established protocols for passenger safety.
- Performed pre-trip inspection and mechanical checks before scheduled run.
- Operated wheelchair lifts as needed to assist passengers with special needs onto the bus safely.
- Reported any incidents that occurred during route travel to management personnel immediately.
- Ensured safety of passengers by adhering to all applicable traffic laws and regulations.
- Greeted customers in a friendly manner when boarding the bus.
- Followed designated routes according to timetables while obeying speed limits at all times.
- Obeyed DOT rules and regulations and local laws to maximize safety.
- Communicated effectively with dispatch staff via two way radio regarding delays, detours.
- Provided courteous customer service while answering questions regarding routes and schedules.
- Assisted elderly or disabled passengers with boarding and disembarking from the bus.
Education
License - CDL CLASS A
All State Truck Driving School
08.2019 - 10.2019
GED
Pittsburgh, PaSkills
- Personal care assistance
- Communication facilitation
- Community engagement
- Behavioral support
- Needs assessment
- Customer relationship management
- Team collaboration
- Policy understanding
- Problem solving
- Attention to detail
- Conflict resolution
- Time management
- Active listening
- First aid and CPR
- Household management
- Professional boundaries
- Adaptive equipment use
- Nutrition
- Disability awareness
- Community integration
- Transportation assistance
- Individualized care planning
- Autism spectrum support
- Meal preparation
- Community activities
- Emotional intelligence
- Hygiene assistance
- State regulations
- Empathy and patience
- Client transportation
- De-escalation techniques
- Wellness and nutrition knowledge
- HIPAA compliance
- Problem-solving
- Compassionate caregiving
- Verbal and written communication
- Multitasking and organization
- Crisis management
- Record keeping
- Safety monitoring
- Transportation
References
References available upon request.
Timeline
Senior Direct Support Professional
Community Options Inc
01.2025 - Current
Bus Driver
Port Authority of Allegheny County
01.2020 - 06.2022
License - CDL CLASS A
All State Truck Driving School
08.2019 - 10.2019
Life Insurance Agent
Lincoln Heritage Life Insurance
03.2014 - 04.2025
GED