Thema “Ila” Jefferson
Philadelphia
Summary
Sales professional prepared for this role with history of enhancing customer relationships and driving sales growth. Known for reliability, adaptability, and collaborative approach in team settings. Expertise in client engagement and conflict resolution, consistently delivering high-quality results.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Sales and Service Representative
Univest Bank and Trust
07.2023 - Current
- Streamlined the sales process for increased efficiency, ensuring accurate record-keeping, timely follow-ups, and successful deal closures.
- Delivered product demonstrations tailored to clients'' specific requirements, showcasing features that would benefit their businesses directly.
- Conducted regular assessments of client satisfaction levels through customer surveys and feedback mechanisms to continuously improve service quality.
- Increased customer satisfaction by providing knowledgeable assistance and addressing their needs promptly.
- Built rapport with clients, resulting in a high rate of repeat business and positive feedback from satisfied customers.
Barista
Lightbox Cafe
10.2022 - 12.2023
- Recommended products based on a solid understanding of customer needs and preferences
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales
- Elevated customer loyalty by using effective communication abilities to resolve customer problems
- Learned every menu preparation and numerous off-label drinks to meet all customer needs
Line Server/Cashier
Chipotle
10.2016 - 01.2018
- Operated cash register for cash and credit card transactions with excellent accuracy levels
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
- Maintained current knowledge of store promotions and highlighted sales to customers
- Demonstrated product features, answered questions, and redirected objections to highlight positive aspects
Education
Loan Officer -
NMLS
Pennsylvania BankWork$ Training Program Certificate -
Philadelphia, PA06.2023
High School Diploma -
Upper Darby High School
Drexel Hill, PA06.2018
Skills
- Money Handling
- Retail Banking
- POS Systems
- Sales Expertise
- Good Listening Skills
- Professional Telephone Demeanor
- Loan Processing
Pronouns
They/Them
Certification
NMLS Certification
Timeline
Sales and Service Representative
Univest Bank and Trust
07.2023 - Current
Barista
Lightbox Cafe
10.2022 - 12.2023
Line Server/Cashier
Chipotle
10.2016 - 01.2018
BankWork$ Training Program Certificate -
High School Diploma -
Upper Darby High School
Loan Officer -
NMLS
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