Dynamic Software Engineer with a proven track record at Datacap Systems, Inc., skilled in .Net development and NoSQL databases. Adept at building financial reporting utilities, PCI/DSS compliance and load testing frameworks, while fostering strong client relationships. Committed to security compliance and enhancing user experience through effective communication and collaboration.
Overview
11
11
years of professional experience
Work History
Software Engineer
Datacap Systems, Inc
100 New Britain Blvd, Chalfont, PA
06.2023 - Current
Exchanged SQL database for NoSQL database in reporting engine while reducing RU/s and server costs.
Built bulk action utilities with audit trail for compliance and supervisory usage at our partners.
Built a load testing framework for a custom TCP protocol in a distributed payment system to validate 20,000 simultaneous financial transactions across the ecosystem.
Designed and implemented the testing system for new software written by third party consultants.
Built, debugged and maintained the Github and deployment pipeline for .Net APIs and web apps to maintain sub-200 ms processing and sub-1 sec round trip travel time for financial payments.
Coordinated deployments of new software, feature updates and fixes.
Collaborated with management, internal and development partners regarding software application design status and project progress.
Developed robust, scalable, modular and API-centric infrastructures.
Designed and implemented scalable applications for data extraction and analysis.
Authored code fixes and enhancements for inclusion in future code releases and patches.
Technical Support Engineer
PowerSchool
Bethlehem, PA
08.2017 - 11.2019
Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
Performed root cause analysis of reported issues to enact corrections including security incidents and deployment issues.
Explained technical information in clear terms to promote better understanding for non-technical users.
Wrote support articles in user friendly language to reduce duplicate and redundant calls for support.
Worked directly with clients in rollout and post-rollout stages to train and support new applications and systems as a dedicated support representative for a major client.
Researched and identified solutions to technical problems.
Patched software and installed new versions to eliminate security problems and protect data.
Documented faults and bugs for referral to development staff for use in updates.
Met with team personnel to share details of discovered issues and recurrent custom complaints.
Elementary School Teacher
Lawton Public Schools
Lawton, OK
08.2014 - 08.2017
Provided warm, supportive environment for developing academic, social, and emotional growth.
Established open communication and positive relationships with students, parents, peers, and administrative staff.
Taught core subjects of math, science, reading and history.
Reinforced positive behavior by encouraging efforts through affirmation statements and praising accomplishments.
Met with parents to review Individualized Education Plans for at-risk students.
Administered various reading tests and determined student reading levels based on assessment findings.
Created lesson plans to correlate with state curriculum standards and devised educational programs to meet educational objectives.
Maintained student portfolios to monitor learning progress and completion of work required for promotion to next grade level.
Prepared and administered grade-specific tests and examinations regulated by school district to monitor students' growth and to report progress to parents.