Overview

Work History

Education

Timeline

Theresa Ashe

EASTON

Overview

12

12

years of professional experience

Work History

Crew Trainer

McDonald's

09.2024 - Current

Trained other employees in customer service, food safety, and performance requirements.
Taught new team members correct procedures for all areas of operations.
Studied crew members during work shift to provide feedback and guidance in improving performance.
Set positive example for team members by providing high-quality, efficient service.
Greeted customers with smile and provided friendly service to professionally handle every need.
Mentored junior employees to improve performance, food safety, and customer service.
Collaborated with management to identify areas of improvement and develop comprehensive training programs.
Maintained current knowledge of all team position requirements.
Evaluated crew members'' progress and provided constructive feedback for continuous development.
Conducted hands-on demonstrations and practical exercises to reinforce learning concepts.
Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Supported crew members in their professional development by identifying opportunities for advancement and providing guidance on necessary steps to achieve career goals.

Manger

McDonald's

01.2025 - Current

Managed and motivated employees to be productive and engaged in work.
Accomplished multiple tasks within established timeframes.
Maintained professional, organized, and safe environment for employees and patrons.
Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Maximized performance by monitoring daily activities and mentoring team members.
Controlled costs to keep business operating within budget and increase profits.

Crew Member

McDonald's

07.2024 - Current

Worked front counter, drive-thru and other areas.
Took orders, prepared meals, and collected payments.
Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
Worked well with teammates and accepted coaching from management team.
Collaborated with team members to complete orders.
Improved customer satisfaction by providing friendly and efficient service at the register.
Cleaned and maintained all areas of restaurant to promote clean image.
Provided excellent customer service by greeting customers and meeting quality expectations.
Provided exceptional customer service, addressing concerns or issues promptly and professionally.
Promoted a positive work environment through effective communication and teamwork among staff members.
Assisted other team members to achieve goals.

Crew Trainer

McDonald's

02.2013 - 02.2023

Trained other employees in customer service, food safety, and performance requirements.
Taught new team members correct procedures for all areas of operations.
Studied crew members during work shift to provide feedback and guidance in improving performance.
Set positive example for team members by providing high-quality, efficient service.
Greeted customers with smile and provided friendly service to professionally handle every need.
Mentored junior employees to improve performance, food safety, and customer service.
Collaborated with management to identify areas of improvement and develop comprehensive training programs.
Maintained current knowledge of all team position requirements.
Evaluated crew members'' progress and provided constructive feedback for continuous development.
Conducted hands-on demonstrations and practical exercises to reinforce learning concepts.
Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Supported crew members in their professional development by identifying opportunities for advancement and providing guidance on necessary steps to achieve career goals.

Education

Associate Degree In Nursing - Nursing

MSU

Zanesfield, OH

08.2003

Timeline

Manger

McDonald's

01.2025 - Current

Crew Trainer

McDonald's

09.2024 - Current

Crew Member

McDonald's

07.2024 - Current

Crew Trainer

McDonald's

02.2013 - 02.2023

Associate Degree In Nursing - Nursing

MSU