Theresa Bell
Harrisburg
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments.
Overview
15
15
years of professional experience
Work History
Intake Coordinator
Watching Over Us Home Care
01.2020 - Current
- Provided excellent customer service to patients, family members, and healthcare providers during the intake process.
- Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
- Reduced errors in patient data entry with thorough verification processes and attention to detail.
- Completed intake assessment forms and filed clients' charts.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Answered phone calls and provided new clients with required paperwork to initiate service.
Direct Support Professional
Keystone Human Services
09.2017 - 12.2019
- Maintained clean, safe, and well-organized patient environment.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
Operations Manager
National Recovery Agency
10.2016 - 09.2017
- Overseeing employees in Telemarketing project for the Children's Cancer Recovery Foundation
- Mailing pledge reply letters to individual's that are interested in donating to this foundation
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
Training Manager
National Recovery Agency
11.2009 - 01.2011
- Train new hires on the FDCPA and HIPAA Laws
- Train on the CR System that we use to make and receive calls also how to assist with payment arrangements via phone and internet
- Trained new hires to perform cross-training exercises with experienced workers.
- Organized and edited training manuals, multimedia visual aids, and other educational materials.
- Conducted orientation sessions and organized on-the-job training for new hires.
- Trained staff during demonstrations, meetings, conferences, and workshops.
- Reviewed and edited all training materials for accuracy and company policy compliance.
Education
Diploma - Medical Assistant
Thompson Institute
Harrisburg, PA10.2005
High School Diploma -
William Penn Vo-Tech
06.1996
Skills
- Customer Service
- Health Insurance
- Assisted Living
- Child Care
- Insurance verification
- Follow-up skills
- Multi-line phone systems
- Appointment scheduling
- Patient scheduling
- Scheduling appointments
- Inventory management
- Confidentiality
- Cross-cultural sensitivity
- Charting and clinical documentation
- Multi-line phone operations
- Customer service
- Multitasking and organization
- Microsoft office
- Phone and email etiquette
- Data entry
- Team leadership
- Administration and operations
- Handling complaints
- Documentation and control
- Customer service management
- Documentation and recordkeeping
- Scheduling and calendar management
- Database administration
- Staff training
- Data retrieval systems
- New hire orientation
- Credit and collections
- Operations management
- Scheduling
- Administrative management
Timeline
Intake Coordinator
Watching Over Us Home Care
01.2020 - Current
Direct Support Professional
Keystone Human Services
09.2017 - 12.2019
Operations Manager
National Recovery Agency
10.2016 - 09.2017
Training Manager
National Recovery Agency
11.2009 - 01.2011
High School Diploma -
William Penn Vo-Tech
Diploma - Medical Assistant
Thompson Institute
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