Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Theresa Guinter

Lehighton,Pa

Summary

Professional with strong background in nurturing and supporting individuals in residential setting. Skilled in team collaboration, conflict resolution, and adaptable to changing needs. Known for fostering positive environment, providing guidance, and ensuring well-being. Strong organizational abilities and effective communication skills.

Overview

2026
2026
years of professional experience

Work History

House Mother

Self
10.2017 - Current
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Paid attention to detail while completing assignments.
  • Strengthened communication skills through regular interactions with others.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Proven ability to learn quickly and adapt to new situations.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Stacker Operator

Press Enterprise
2015 - 2016
  • Enhanced production efficiency by maintaining and troubleshooting Stacker Operator equipment.
  • Operated stacker machines for smooth product flow and improved overall output.
  • Collaborated with team members to optimize workflow, enhancing productivity levels.
  • Ensured accurate product stacking with precise machine adjustments.
  • Maximized storage space utilization by optimizing stacker machine settings and configurations.
  • Coordinated with supervisors to develop more efficient stacking patterns for various product types.
  • Supported other warehouse functions during peak periods or staff shortages, demonstrating flexibility and commitment to overall organizational success.
  • Trained new employees on proper Stacker Operator procedures, promoting a well-informed workforce.
  • Safely operated heavy machinery such as forklifts and pallet jacks when necessary, further streamlining material movement throughout the facility.
  • Positioned lifting devices under, over or around loaded pallets or boxes to secure material or products for transport to designated areas.
  • Operated or tended automatic stacking, loading and packaging machines.
  • Turned valves and opened chutes to dump, spray or release materials from dump cars or storage bins into hoppers.

Telemarketer

Ict Group
2006 - 2008
  • Managed a high volume of calls daily while maintaining professionalism and efficiency.
  • Answered calls, took messages, and transferred calls to correct individuals.
  • Completed daily cold calling and outreach to build sales pipeline.
  • Generated new leads through targeted cold calling efforts, expanding the company''s client base.
  • Informed current and prospective customers of promotions and new or upgraded products.
  • Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
  • Exceeded personal sales goals regularly, contributing significantly to the success of the team as a whole.
  • Built relationships with customers using strong persuasion and active listening skills.
  • Increased customer satisfaction by addressing inquiries and resolving issues promptly.
  • Participated in ongoing training sessions to stay updated on industry trends and product changes, enhancing overall performance.
  • Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
  • Recorded contact information of customers and potential customers in internal database.
  • Recorded and updated customer information in online systems.
  • Made average of 80 outbound and inbound calls per day.

Education

GED -

Columbia Mon-tour Area Vocational Technical School
Bloomsburg, PA
06.2014

Skills

  • Patience and tolerance
  • Emotional support
  • Child development
  • Educational support
  • Activity coordination
  • Safety management
  • Appointment coordination
  • Event planning
  • Financial management
  • Budgeting expertise
  • Problem-solving
  • Multitasking
  • Reliability
  • Organizational skills
  • Active listening
  • Effective communication

Accomplishments

  • Resolved product issue through consumer testing.
  • Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.
  • Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Cleaned and replenished supplies for up to 5 rooms per shift.
  • Positively influenced kids with behavior issues, improving family quality of life.

Languages

English
Limited Working

Timeline

House Mother

Self
10.2017 - Current

Stacker Operator

Press Enterprise
2015 - 2016

Telemarketer

Ict Group
2006 - 2008

GED -

Columbia Mon-tour Area Vocational Technical School

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Theresa Guinter