Theresa Halczak
Warminster
Summary
Reliable, adaptable professional with 28+ years of work experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
35
35
years of professional experience
Work History
Business Development Specialist
ARCH Medical Solutions
07.2021 - Current
- Review and enter customer purchase orders.
- Set up and maintain sales order folders, with purchase orders, drawings, models and correspondence relating to orders from customers.
- Send daily shipment reports to customers.
- Conduct regular meetings with existing accounts to build positive and productive relationships.
- Update various customer's open order reports.
- Follow projects in house and update customer accordingly
- Review client concerns relay to team
- Review invoices, purchase orders, quotes
- Engage with customers to build business relationships.
- Develop knowledge of company products and services to make suggestions according to customer needs.
- Manage needs of a number of customers at once using strong prioritization and multitasking abilities.
- Proactively engage customer in various departments in order to provide in-depth product knowledge in non-commissioned environment.
- Mentor team members, providing guidance on best practices in business development to elevate their performance levels.
- Assist team members with concerns and problem solving.
Tactical Planning Associate
ARCH Medical Solutions
10.2019 - 07.2021
- Created jobs generated from sales orders.
- Created component jobs
- Print job travelers for machining and assembly.
- Ensured that drawings and inspection plane printed for job folders were current.
Hyperbaric Sales Coordinator
Environmental Tectonics Corporation
01.2016 - 01.2019
- Secured international sales contracts totaling $720,000 for the Hyperbaric Business Unit at ETC.
- Attended multiple domestic trade shows as Company Sales Representative.
- Suggested a new sales lead system, Medical Expo which successfully led to hyperbaric sales and multiple new leads.
- Signed ETC distributors in three (3) international locations. Created a sales network through Asia and the Middle East to assist in selling ETC chambers.
- Created Sales Presentations for the Hyperbaric division and presented company-wide at Strategic Sales Meetings.
- Renegotiated freight rates and streamlined shipping process while at Wendig Associates.
- Aggressive in collection of past due funds/invoices to save company money from outsourcing.
- Volunteered as a member of the ETC Living Well Committee, developed to provide healthy lifestyle suggestions and opportunities to ETC employees.
Customer Account Representative
Wendig Associates, Inc.
01.2005 - 01.2016
Customer Service/Assistant to National Sales Manager
Vector-VID
01.1990 - 01.1995
Education
High School Diploma - Business Administration And Management
Hatboro-Horsham High School
Horsham, PA06-1987
No Degree - Cosmetoloy
Eastern Montgomery County Vocational School
Upper Moreland, PA06-1987
Skills
- Key account management
- Account management
- Product knowledge
- Customer relationship management
- Account reconciliation
- Teamwork
- Time management
- Customer satisfaction
- Excellent communication
- Sales presentations
- Sales process
- Professionalism
- Written communication
- Professional demeanor
- Order processing
Timeline
Business Development Specialist
ARCH Medical Solutions
07.2021 - Current
Tactical Planning Associate
ARCH Medical Solutions
10.2019 - 07.2021
Hyperbaric Sales Coordinator
Environmental Tectonics Corporation
01.2016 - 01.2019
Customer Account Representative
Wendig Associates, Inc.
01.2005 - 01.2016
Customer Service/Assistant to National Sales Manager
Vector-VID
01.1990 - 01.1995
High School Diploma - Business Administration And Management
Hatboro-Horsham High School
No Degree - Cosmetoloy
Eastern Montgomery County Vocational School
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