Theresa Mandel
Abington,PA
Summary
Dedicated professional with diverse experience across multiple positions and industries, united by a focus on service excellence. Proven track record of empowering individuals to realize their potential and achieve shared objectives demonstrates a commitment to fostering growth and collaboration. Strong interpersonal skills and a passion for helping others drive success in every endeavor. Eager to leverage expertise to contribute positively within a dynamic team environment.
Overview
30
30
years of professional experience
Work History
Educational Assistant, Van Driver, Special Education Aide
Upper Dublin School District
Upper Dublin High School
09.2020 - Current
- Assisting in a life skills High School classroom setting with multiple students, ranging in numerous disabilities (physical, developmental, intellectual).
- Transporting students to and from schools and other educational sites40
- Operated light trucks to deliver loads as far as 40 miles from home location.
Front End-Cashier, Treehouse Child Care Attendant, Pharmacy Technician
Giant-Martins Grocery
Willow Grove
12.2019 - 09.2020
- Assisting customers in various areas
- Child-care
- Inventory control
- Coordinated verification and filling of more than 100 daily prescriptions in high-volume patient pharmacy environment.
- Completed daily tasks quickly without sacrificing quality or attention to detail.
Trainer & Application Specialist
Temple University-Physicians
08.2018 - 02.2019
- Training users on GE Centricity
- Solving IT tickets
- System Dictionary management
Customer Service Supervisor
Fox Chase Cancer Center/Temple University Health Systems
10.2014 - 03.2018
- Responsible for Self-pay collection department
- Customer Service Call Center
- Patient Complaint Management
Medical Assistant
Jeanes Hospital/Temple University Health Systems
Philadelphia
05.2012 - 10.2014
- Pre-Surgical Patient Testing
- Patient Registration
- Cardiac Catherization Pre-Certification
Clinical Associate/Emergency/Trauma Department
Abington Memorial Hospital
- Successfully assisted in numerous medical procedures
- Supply Management
- Assisted Trauma team in the care of critically ill/injured patients
- Triage and bed management of inbound Emergency Medical Services
Patient Care Associate/Floating Nursing Assistant
St. Mary’s Medical Center
01.1996 - 04.2002
- Successfully assisted in numerous medical procedures
- Supply Management
- Assisted Trauma team in the care of critically ill/injured patients.
- Triage and bed management of inbound Emergency Medical Services
- Attended to needs of various patients-med/surg, cardiac, ICU
- Assisting nursing staff with team approach
- Documentation of care given and vital signs
Education
CROSS Program- Ordination - Wesleyan Ordination
Oklahoma Wesleyan University
Bartlesville2030
Master of Art - Biblical & Theological Studies
Belhaven University
Jackson MS01.2022
Bachlor's of Business Administration - Human Resource Mangement
DeVry University
Fort Washington, Pa06-2018
Skills
- Positive reinforcement
Effective Communication with all levels of understanding, Relationship & Team Building, Training & Mentoring, Problem Solving, Conflict Resolution
- Learning disabilities support
Communication
- Analyzed financial reports: Weekly Accounts Receivable financial report
- Solution focused: Created work flow process with Accounts Payable and Cash Posting for time efficient patient refunds
- Conflict Resolution, mediation & negotiations: Effective problem-solving communication with self-pay vendor
Leadership
- Staff training & development: Implemented new employee on boarding packet for successful employee retention
- Improving customer satisfaction: Created patient-centered customer service call center procedures
- Relationship & Team building: Facilitated transition of Customer Service to outside vendor
Training
- Temple University Health Systems – Philadelphia, PA - Patient Experience Facilitator March 2018
- Customer Service
- The Healthcare Customer
- CGCAHPS & HCAHPS
- Empathy/Mindset/Respect
- Managing Relationships
- De-Escalation
- Commitment to Quality
- Temple University Health Systems – Philadelphia, PA - Management Academy, Certificate of Completion June 2017
- Building Trust and Respect
- Coaching
- Employee Retention
- Interviewing and Hiring
- Managing Meeting
Timeline
Educational Assistant, Van Driver, Special Education Aide
Upper Dublin School District
09.2020 - Current
Front End-Cashier, Treehouse Child Care Attendant, Pharmacy Technician
Giant-Martins Grocery
12.2019 - 09.2020
Trainer & Application Specialist
Temple University-Physicians
08.2018 - 02.2019
Customer Service Supervisor
Fox Chase Cancer Center/Temple University Health Systems
10.2014 - 03.2018
Medical Assistant
Jeanes Hospital/Temple University Health Systems
05.2012 - 10.2014
Patient Care Associate/Floating Nursing Assistant
St. Mary’s Medical Center
01.1996 - 04.2002
Clinical Associate/Emergency/Trauma Department
Abington Memorial Hospital
CROSS Program- Ordination - Wesleyan Ordination
Oklahoma Wesleyan University
Master of Art - Biblical & Theological Studies
Belhaven University
Bachlor's of Business Administration - Human Resource Mangement
DeVry University