Thiendella T Ndiaye
Philadelphia
Summary
Dynamic professional with a friendly demeanor and strong problem-solving skills, experienced at HCL Technologies as a Bilingual Remote Customer. Proven track record in enhancing team performance and operational efficiency through effective training and process improvements, fostering collaboration and a positive work environment. Adaptable and self-motivated, ready to contribute to team success.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Bilingual USA/CAN hybrid consumer service
HCL Technologies
12.2014 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Shift Manager
Manhattan Bagel
03.2012 - 12.2014
- Oversaw daily operations, ensuring adherence to safety protocols and company policies.
- Trained and mentored new staff, enhancing team performance and morale.
- Implemented process improvements, increasing efficiency in workflow management.
- Monitored inventory levels, coordinating with suppliers for timely restocking.
Supervisor Costumer Service
LG Project
01.2003 - 11.2007
- Supervised daily operations to ensure adherence to company standards and policies.
- Trained and mentored team members to enhance productivity and operational efficiency.
- Implemented process improvements, resulting in streamlined workflows and reduced downtime.
- Coordinated scheduling and resource allocation to optimize team performance.
Education
Bachelor of Arts - Hospitality
ITC
07-2008
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
Accomplishments
- Supervised team of 23 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved goals by completing all tasks with accuracy and efficiency.
- Salesforce certificication.
.
Certification
Salesforce certification
Languages
French
Full Professional
English
Full Professional
Spanish
Elementary
Timeline
Bilingual USA/CAN hybrid consumer service
HCL Technologies
12.2014 - Current
Shift Manager
Manhattan Bagel
03.2012 - 12.2014
Supervisor Costumer Service
LG Project
01.2003 - 11.2007
Bachelor of Arts - Hospitality
ITC