Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
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Thiendella T Ndiaye

Philadelphia

Summary

Dynamic professional with a friendly demeanor and strong problem-solving skills, experienced at HCL Technologies as a Bilingual Remote Customer. Proven track record in enhancing team performance and operational efficiency through effective training and process improvements, fostering collaboration and a positive work environment. Adaptable and self-motivated, ready to contribute to team success.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Bilingual USA/CAN hybrid consumer service

HCL Technologies
12.2014 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

Shift Manager

Manhattan Bagel
03.2012 - 12.2014
  • Oversaw daily operations, ensuring adherence to safety protocols and company policies.
  • Trained and mentored new staff, enhancing team performance and morale.
  • Implemented process improvements, increasing efficiency in workflow management.
  • Monitored inventory levels, coordinating with suppliers for timely restocking.

Supervisor Costumer Service

LG Project
01.2003 - 11.2007
  • Supervised daily operations to ensure adherence to company standards and policies.
  • Trained and mentored team members to enhance productivity and operational efficiency.
  • Implemented process improvements, resulting in streamlined workflows and reduced downtime.
  • Coordinated scheduling and resource allocation to optimize team performance.

Education

Bachelor of Arts - Hospitality

ITC
07-2008

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving

Accomplishments

    .

  • Supervised team of 23 staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Achieved goals by completing all tasks with accuracy and efficiency.
  • Salesforce certificication.

Certification

Salesforce certification

Languages

French
Full Professional
English
Full Professional
Spanish
Elementary

Timeline

Bilingual USA/CAN hybrid consumer service

HCL Technologies
12.2014 - Current

Shift Manager

Manhattan Bagel
03.2012 - 12.2014

Supervisor Costumer Service

LG Project
01.2003 - 11.2007

Bachelor of Arts - Hospitality

ITC
Thiendella T Ndiaye