Thomas Bier
Aston
Summary
Dynamic professional with extensive SAP experience, most recently in Supply Chain Management, excelling in project management and customer engagement. Proven track record of enhancing reference programs and fostering cross-functional collaboration. Adept at leveraging effective communication to drive successful outcomes and support critical sales initiatives across diverse teams.
Overview
7
7
years of professional experience
Work History
Solution Lead, Supply Chain Management
SAP
Newtown Square
01.2023 - Current
- Increased reference footprint for Supply Chain Line of Business across Americas.
- Oversaw creation of online customer stories, reference slides, video testimonials, and social media content.
- Facilitated speaker recruitment for major events, including Sapphire, Connect, and Customer Success Days.
- Established relationships with account teams and customers to enhance engagement in SAP Community.
- Collaborated with internal teams to promote reference and advocacy initiatives across regions.
Customer Reference Manager, CX
SAP
Newtown Square
01.2020 - 03.2023
- Facilitated onboarding and management of activities for newly organized CX LoB.
- Identified and recruited new references across Americas region, eventually focusing on NE, Canada, and West.
- Supported sales reference requests across Americas region, prioritizing critical deals.
- Organized reference participation in onsite events and virtual speaking opportunities.
- Established relationships with reference contacts to enhance collaboration.
- Coordinated with multiple internal teams to streamline processes.
- Developed time management skills by adhering to tight deadlines for sales reference requests.
- Enhanced customer engagement by connecting with satisfied customers and understanding diverse needs.
Sales Support Specialist, Contractor
SAP
Newtown Square
05.2019 - 10.2019
- Planned, organized, and sent invites for customer-facing events.
- Coordinated internal sales education events to enhance team knowledge.
- Conducted sales enablement training sessions for improved performance.
- Designed and developed web content for various projects.
- Facilitated team meetings to promote collaboration and productivity.
- Hosted digital meetings to ensure effective communication across teams.
- Collaborated with departments to gather content for sales training initiatives.
- Gained experience in internal and external marketing strategies.
HEC GTM Customer Advocate, Intern
SAP
Newtown Square
11.2018 - 05.2019
- Helped to support the global HEC customer reference team.
- Hosted digital meetings.
- Supported the planning of customer events, i.e., HEC and Digital Core Cloud Regional and Global Customer Councils, by sending and tracking invites, sending out itineraries, etc.
- Frequently engaged with multiple internal SAP platforms and dashboards.
- Some experience in web design, via JAM.
Education
Bachelor’s Degree in Arts and Sciences - English
Rutgers University
Camden, NJ05.2018
Associate’s Degree in Arts and Sciences - Communications
Camden County College
Blackwood, NJ12.2016
Skills
- SAP and SaaS experience
- Experience with Supply Chain Management solution portfolio
- Microsoft Office proficiency
- Customer engagement strategies
- Project management skills
- Cross-functional collaboration
- Time management techniques
- Sales support functions
- Effective communication
- Problem solving
References
References available upon request.
Timeline
Solution Lead, Supply Chain Management
SAP
01.2023 - Current
Customer Reference Manager, CX
SAP
01.2020 - 03.2023
Sales Support Specialist, Contractor
SAP
05.2019 - 10.2019
HEC GTM Customer Advocate, Intern
SAP
11.2018 - 05.2019
Bachelor’s Degree in Arts and Sciences - English
Rutgers University
Associate’s Degree in Arts and Sciences - Communications
Camden County College
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